Opportunities

Chief Information Officer
STAAR Surgical
Lake Forest or Monrovia, CA

STAAR Surgical Company (S&P 400 midcap company trading under NASDAQ: STAA), a leading developer and manufacturer and marketer of implantable lenses and companion delivery systems for the eye, has been dedicated solely to ophthalmic surgery for over 35 years.

The company offers the EVO Visian implantable Collamer® lenses (ICLs) to treat visual disorders, such as myopia, hyperopia, astigmatism, and presbyopia; and Hyperopic ICL, which treats far-sightedness. These lenses are intended to provide visual freedom for patients, lessening or eliminating the reliance on glasses or contact lenses. All these lenses are foldable, which permits the surgeon to insert them through a small incision. STAAR's lens used in refractive surgery is called an Implantable Collamer Lens or "ICL"​. Over 1,000,000 Visian ICLs have been implanted to date. It also provides minimally invasive intraocular lenses (IOLs), including foldable IOLs for use in minimally invasive cataract surgical procedures; aspheric IOLs that produce a clearer image than traditional spherical lenses; nanoFLEX IOL, a single piece Collamer aspheric optic; and Toric IOLs for cataract patients, as well as preloaded injectors for use in cataract surgery.

In addition, the company sells surgical products, and other related instruments and devices, as well as injector parts; and manufactures AquaFlow devices for the treatment of glaucoma. It markets its products to health care providers, including surgical centers, hospitals, managed care providers, health organizations, group purchasing organizations, and government facilities primarily under the STAAR, Visian, Collamer, CentraFLOW, AquaPORT, nanoFLEX, nanoPOINT, Epiphany, and AquaFlow trademarks. The company sells products directly through its sales representatives and independent distributors in more than 75 countries.

STAAR Surgical Company was founded in 1982 and is headquartered in Lake Forest, California. Its manufacturing plants are in Monrovia and Lake Forest, CA.

The Position: Chief Information Officer

The role of the CIO is to provide vision and leadership for developing and implementing information technology initiatives and to serve as a valued member of the STAAR Surgical’s Executive Management Team.  The CIO directs the planning and implementation of enterprise IT systems and web applications in support of STAAR’s operations to foster innovation that creates competitive advantage, enhances the customer experience, improves service quality, supports business development, improves cost effectiveness, and leads to greater productivity and efficiency.  This individual is responsible for all aspects of the Company’s information technology and systems.  This critical position reports to the Chief Financial Officer.

Primary accountabilities include:

  • Lead Global IT strategic and operational planning to achieve business goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across the organization to ensure flexible, effective systems able to adjust to reasonable future demands consistent with the business plans of the Company.
  • Identify opportunities for the appropriate and cost-effective investment of financial resources in IT systems and resources, including staffing, sourcing, purchasing and in-house development.
  • Act as an advocate for the organization’s IT vision via regular written and in-person communications with the organization’s executives, directors and department heads, and end users.
  • Lead an ERP software/system assessment, packaged ERP selection, and implementation to allow further scaling of the business.
  • Participate in strategic and operational governance processes of the business organization as a member of the Executive Management Team.
  • Report progress on development projects, resource utilization and production performance to the CEO, CFO and the Executive Team.
  • Assess and communicate risks associated with IT investments.
  • Define and communicate the STAAR Surgical’s plans, policies, and standards for the organization for acquiring, implementing, and operating IT systems.
  • Develop, track, and control the information technology annual operating and capital budgets, which include tightly managing expenditures in fidelity to the budget process and approved budgets.
  • Develop business case justifications and cost/benefit analyses for IT investments and initiatives; review formulation of project definitions showing project objectives, information system requirements, and analytical and programming personnel requirements of proposed systems.
  • Direct continued implementation and further development an execution of an enterprisewide disaster recovery and continuity plan.
  • Coordinate and facilitate consultation with stakeholders to define STAAR Surgical’s business and systems requirements for new technology implementations.
  • Monitor system development projects to assure accomplishment of goals, reasonableness of costs and timeframes, quality of software and compliance to standards within an appropriate set of management controls.
  • Approve, prioritize, and control projects and the project portfolio as they relate to the selection, acquisition, development, and installation of major information systems; review request for additional information systems services and identify impact on current planned resources.
  • Review hardware and software acquisition and maintenance contracts and pursue master agreements to capitalize on economies of scale.
  • Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance.
  • Develop and maintain an appropriate IT organizational structure that supports the needs of STAAR Surgical. 
  • Establish IT departmental goals, objectives, and operating procedures.
  • Direct continuous improvement of information technology staff, equipment, and procedures to maintain pace with technological progress, economic change, and business needs.
  • Supervise recruitment, development, retention, and organization of all IT staff in accordance with corporate budgetary objectives and personnel policies; work with HR to recruit, hire and develop qualified staff.
  • Assess and make recommendations on the improvement or re-engineering of the IT organization.
  • Promote and oversee strategic relationships between IT resources and external entities, including government, vendors, and partner organizations.
  • Ensure IT system operation adheres to applicable laws and regulations, contractual obligations, and established security protocols. Monitor the security of data processed to ensure the integrity and reliability of computerized information systems, communications systems, and office systems.
  • Keep current with trends and issues in the IT industry, including current and evolving technologies and prices; advise, counsel, and educate executives and management on their competitive or financial impact.
  • Serve in an advisory capacity to user departments and management communicating project status and recommending systems improvements.
  • Perform and assume other duties and responsibilities as may be required by the CEO or CFO.

REQUIRED EDUCATION:

  • B.S. degree in computer science or related technical field. Master's level graduate degree and/or M.B.A. preferred.

REQUIRED QUALIFICATIONS:

Information Technology Management: Minimum of 15 years’ experience in Information Technology, with a solid track record of business accomplishment and experience and/or exposure with diverse IT disciplines.  Hands-on experience in managing multiple disciplines as an IT executive is highly desired.

  • Experience in developing multi-million dollar department/organization budgets and effectively planning and managing activities within the established constraints of such approved budgets.
  • Experience with systems design and development from business requirements analysis through to day-to-day management, including excellent understanding of project management and SDLC principles.
  • Experience in ERP software package assessment, selection, implementation, and maintenance/upgrades.
  • In-depth knowledge of applicable laws, regulations, and security protocols as they relate to IT.
  • Strong understanding of human resource management principles, practices, and procedures, including the ability to motivate in a team-oriented, collaborative environment.
  • Superior understanding of the organization’s goals and objectives.

Relevant Industry Experience: Proven ability to analyze and deliver information systems solutions in a Product Development and Manufacturing business environment.

REQUIRED LEADERSHIP COMPETENCIES:

Strategic/Systems Thinking: Understands the connections and relationships across functions and entities for both internal and external constituencies; thinks appropriately into the future.

Planning and Execution: The candidate must be equally skilled in strategy and execution abilities. Diplomatic in contract relationships with outside vendors and should be fully engaged in knowing all facets of the business. Embraces teamwork and is action and results oriented.

Technology Knowledge: Demonstrated broad knowledge of current technology capabilities and trends across applications, utilities, and infrastructure.  Ability to analyze information systems in a retail or distribution business environment. Ability to develop and implement new methods and procedures for user departments.

Change Leadership: Initiates and/or sponsors change efforts; aligns resources, overcomes resistance, and engages/motivates others to implement and sustain change efforts.

Collaboration/Influence: Actively gathers appropriate level of participation and input to decision-making and fosters same within team. Persuades others to see/recognize new perspectives to reach best outcomes by utilizing buy-in, persuasion and relationship building.

Multi-level Management: Comfortable interacting with all levels of executive management, with the ability and the desire to work within a team. Must be able to defend his/her position on issues, share opinions and challenge executives on unfavorable decisions regarding technical resources.

Interpersonal Relationships: Possesses excellent interpersonal skills with an ability to adapt to a diverse set of personalities.  Able to interface with management, company personnel and vendors on a regular basis, to obtain or provide information.  Has a propensity to project a positive attitude, look for solutions to problems and envision opportunities for future needs.  Collaborates with others through teamwork and shares ideas to work toward a common goal.

Team Orientation: Strengths in collaboration within team and across business partners are considered a critical skill set. Must be able to support team decisions 100%.

Organizational Strength: Demonstrated experience in successfully managing complex organizational initiatives involving multiple functions and multiple business units/regions. Includes the identification and articulation of problems, influencing the decision-making process as well as delivery of expected results.

Develops Others: Pays personal attention to the growth and development of others, provides constructive feedback, and creates development opportunities.

Results Orientation: Does what is necessary to improve performance; balances the resources necessary to produce desired outcomes; tracks and monitors performance.

Personal Integrity: Acts in accordance with one's values, principles, beliefs, thoughts, and feelings.

Communication: Sends the right messages and information to appropriate audiences verbally and in writing; keeps people informed; adapts communication style to the needs of the audience, using active listening, comprehending questions, and providing answers.

Decisiveness: Makes timely and effective decisions.  Possesses knowledge of processes necessary to make informed decisions.

Partnership: Strategically partners across areas, entities, and functions to achieve long-term performance goals and re-allocates resources as needed. Works to achieve "win-win" solutions to achieve outcomes. Holds others accountable for developing and maintaining partnerships.

Service Orientation: Focuses and aligns actions and decisions on ways to enhance service.

Team Focus: Assembles and effectively leads direct reports and/or partnership teams. Exceptional facilitator of teamwork and decision-making in virtual and in-person settings.

Confidence/Initiative: Has foresight and asserts a willingness to perform in challenging situations; learns from mistakes and from feedback from others.

Reward/Recognition: Establishes and maintains a culture that values, rewards, recognizes, and reinforces accomplishments, contributions, and excellence.

Emotional Intelligence: Demonstrates awareness and effective management of emotions in conduct of leadership responsibilities and how one's emotions impact decisions, actions, and desired outcomes. Manages and adapts emotions in a constructive way to produce desired results.

Cultural Competence: Considers and uses cultural dimensions in workforce planning and development, and the formulation and enacting of business strategies.

Personal Development: Is open to and seeks new learning opportunities; embraces and responds to feedback from others. Quick study who operates well in a business characterized by fluidity and quick pace.

WHY A QUALIFIED PROFESSIONAL SHOULD PURSUE THIS JOB

STAAR Surgical is a fast-growing, nimble, global company with smart hands-on leaders and a strong team of associates.  They are global leaders in their field, and the company has a very bright future.  Being publicly traded, this CIO role will share in that growth and profitability.  Moreover, the company is looking for an IT leader to elevate the impact of IT on its various stakeholders (shareholders, employees, medical providers, consumers, and other partners), and your leadership will therefore be pivotal to that transformation.

STAAR Surgical has retained Diligent Partners with the exclusive management of this important search.

Director of Clinical Technology & Informatics
School of Veterinary Medicine
Tufts University
Boston, MA

With four campuses in Massachusetts, Tufts is a research university committed to helping students and faculty generate bold ideas, innovate, and become active citizens of the world. Tufts'​ unique combination of research and liberal arts attracts students, faculty, and staff who thrive in an environment of curiosity, creativity, and engagement.

Cummings School of Veterinary Medicine

Cummings School of Veterinary Medicine educates veterinary and graduate students who advance health and wellness for all species with compassion, curiosity and commitment to evidence-based medicine. Our healing, learning, research and active citizenship enable animals and humans worldwide to live healthier lives.

The only veterinary school in New England, our progressive academic programs, high-quality clinical care services, and original research have brought Tufts University national and worldwide acclaim.  Cummings Veterinary Medical Center treats more than 80,000 patients a year including small companion animals, exotic pets, horses, farm animals, or sick and injured wildlife creatures.   We train and engage future veterinarians and advance the field of veterinary medicine through integrated clinical research programs. Our students are exposed to and often work alongside faculty members who engage in some of the latest research and leading-edge treatments.

The Position: Director of Clinical IT Technology & Informatics

The Director provides leadership for the school clinical IT team, including all information systems that support delivery of patient care, clinical and pre-clinical education, and research.  The Director ensures responsive and reliable day-to-day operations, supporting the school’s research enterprise, the development of plans for the growth of clinical information technology, and advancing the application of health science technology.  Responsibilities include administration, implementation, and support and training related to the clinical information systems installed across the school. The Director provides oversight for the integration of technology and associated data with clinical practice. He or she leads and/or participates in committees representing the needs and requirements of clinical operations and serves as an advocate for the use of information technology in the clinical setting. In addition, the Director works collaboratively with other areas within TTS, the school, and other internal and external stakeholders to ensure a leading-edge technology environment that directly supports the clinical and related teaching and research needs.

Primary Leadership Accountabilities

  • Develops, oversees, and implements coordinated, long-term strategies to provide high quality clinical information systems to clinical operations and related teaching and research at the school.
  • Creates and maintains a strategic 3 - 5 year technology plan.
  • Proactively assesses and anticipates user needs through periodic rounds with individuals and individual clinical services to provide support and service, including discussion of opportunities to take advantage of existing tools and workflows.
  • Identifies information system requirements and recommends and executes workflow changes, including overseeing resolution of conflicting requirements for clinical systems across the departments.
  • Ensures clinicians and staff have a high level of customer satisfaction with services and products provided. Serves as primary escalation point for IT emergencies.
  • Keeps abreast of new developments within clinical informatics. Maintains a strong understanding of technology and its evolving applications pertinent to school needs.
  • Collaborates with clinical teams and administration in researching, developing, and selecting new technologies that will improve the clinical process and workflow.
  • Develops and oversees implementation of an analytics and reporting infrastructure to support operations, research, and teaching.
  • Extends and enhances the use of analytics and data-driven decision-making.
  • Ensure that IT systems and strategy support revenue objectives for clinical operations.
  • Actively manages vendor relationships with technology providers including taking a leadership position within the user community, proposing and prioritizing enhancement requests and developing upgrade plans.
  • Guides choices between customized and off-the shelf solutions.
  • Keeps abreast of best practices in technology in school health science practice and care.
  • Advances and transforms the application of technology in clinical practice.
  • Participates in and represents the technology in the school in professional organizations.
  • Supervises, mentors, and provides professional development opportunities to the Clinical IT staff.
  • Understands and enforces compliance with federal and state guidelines and policies (HIPAA, etc.).
  • Ensures best practices having to deal with cybersecurity.

 Daily Operational Responsibilities

  • Oversees assignment of items to the appropriate entity (software vendor, IT, Training, Operations).
  • Ensures that systems and integrations are functioning at a high level.
  • Manages projects and initiatives to improve the technology environment.
  • May lead weekly client support meetings.
  • As needed, assists school leaders on other technology projects.
  • Serves as key member on committees concerning technology at the school and the university.

Required Leadership Competencies

  • Excellent leadership skills required, as well as the ability to lead and work as part of a team.
  • Strong business partner (customer) focus, with a consultative, collaborative, client-service and team-oriented style.
  • Experience effectively managing relationships with internal business partners, service partners, and vendors.
  • Must be goal-oriented and timeline driven, possess expert organizational skills and enjoy working with people.
  • Ability to decompose IT services into the base competencies and capabilities required to deliver them.
  • Prioritization skills and experience.
  • Strategic leadership experience and ability to facilitate alignment across multiple geographies.
  • Financial discipline, including budget and investment planning and ongoing management of financial performance to plan for operating expenses and projects.
  • Excellent verbal, written and interpersonal communication skills.
  • Ability to present and discuss strategies and technical information in a matter that establishes rapport, persuades others, and establishes understanding, for technical and nontechnical audiences.
  • Ability to combine strategic business and technical direction, and translate concepts into actionable implementation plans.
    • Experience with technical management, including staffing, training, coordinating, organizing, monitoring, and coaching technical employees. Ability to inspire technical people to achieve outstanding results.
    • Self-motivated. Must be highly professional and results oriented.  Ability to work independently, plan workload and deliver on commitments.

 Required Education, Background, And Certifications/Licenses

Skills and knowledge typically acquired through a Bachelor’s Degree in a related field and 10+ years of progressive management, or Bachelor’s Degree and 5 years working in a clinical setting with preference for experience with health science

WHY A QUALIFIED PROFESSIONAL SHOULD PURSUE THIS JOB

Tufts Technology Services (TTS) is a university-wide service organization committed to delivering technology solutions in support of Tufts’ mission of teaching, learning, research, innovation, and sustainability. With staff across all of Tufts’ campuses, as well as a 24x7 IT Service Desk, they collaborate with schools and divisions to meet the demands of a global, mobile community. 

TTS provides a collaborative, flexible work environment, embrace diversity and inclusion, and encourage personal and professional development. As the Clinical IT leader for the School of Veterinary Medicine, you’ll get to support and work closely with those who care for, teach, and do leading research with animals. If you have such a passion to lead IT in such a field while being a key part of TTS overall, you will learn and grow under a well-respected VP/CIO while having a large, positive impact on the School.

For more about TTS, see their departmental website: https://it.tufts.edu/about/organization.

For more information about the Cummings School of Veterinary Medicine, see https://en.wikipedia.org/wiki/Cummings_School_of_Veterinary_Medicine.

Tufts University has retained Diligent Partners with the exclusive management of this important search.

Director of Clinical Technology & Informatics
School of Dental Medicine
Tufts University
Boston, MA

With four campuses in Massachusetts, Tufts is a research university committed to helping students and faculty generate bold ideas, innovate, and become active citizens of the world. Tufts'​ unique combination of research and liberal arts attracts students, faculty, and staff who thrive in an environment of curiosity, creativity, and engagement.

Tufts School of Dental Medicine

 Tufts University School of Dental Medicine (TUSDM) offers a diverse, interdisciplinary, and patient-centered educational environment renowned throughout the world. Since Tufts’ founding in 1868, we have been committed to excellence in education, research, patient care, and community service.

 At TUSDM, we train our diverse body of students and residents to practice dentistry in the 21st century. By treating patients in the school’s Teaching Clinics and through a variety of externships at hospitals and government-sponsored dental clinics around the country, our students and residents understand not just how to apply science to practice, but how to employ compassion in the treatment of human illness.

The Position: Director of Clinical IT Technology & Informatics

The Director provides leadership for the school clinical IT team, including all information systems that support delivery of patient care, clinical and pre-clinical education, and research.  The Director ensures responsive and reliable day-to-day operations, supporting the school’s research enterprise, the development of plans for the growth of clinical information technology, and advancing the application of health science technology. 

Responsibilities include administration, implementation, and support and training related to the clinical information systems installed across the school. The Director provides oversight for the integration of technology and associated data with clinical practice. He or she leads and/or participates in committees representing the needs and requirements of clinical operations and serves as an advocate for the use of information technology in the clinical setting. In addition, the Director works collaboratively with other areas within TTS, the school, and other internal and external stakeholders to ensure a leading-edge technology environment that directly supports the clinical and related teaching and research needs.

Primary Leadership Accountabilities

  • Develops, oversees, and implements coordinated, long-term strategies to provide high quality clinical information systems to clinical operations and related teaching and research at the school.
  • Creates and maintains a strategic 3 - 5 year technology plan.
  • Proactively assesses and anticipates user needs through periodic rounds with individuals and individual clinical services to provide support and service, including discussion of opportunities to take advantage of existing tools and workflows.
  • Identifies information system requirements and recommends and executes workflow changes, including overseeing resolution of conflicting requirements for clinical systems across the departments.
  • Ensures clinicians and staff have a high level of customer satisfaction with services and products provided. Serves as primary escalation point for IT emergencies.
  • Keeps abreast of new developments within clinical informatics. Maintains a strong understanding of technology and its evolving applications pertinent to school needs.
  • Collaborates with clinical teams and administration in researching, developing, and selecting new technologies that will improve the clinical process and workflow.
  • Develops and oversees implementation of an analytics and reporting infrastructure to support operations, research, and teaching.
  • Extends and enhances the use of analytics and data-driven decision-making.
  • Ensure that IT systems and strategy support revenue objectives for clinical operations.
  • Actively manages vendor relationships with technology providers including taking a leadership position within the user community, proposing and prioritizing enhancement requests and developing upgrade plans.
  • Guides choices between customized and off-the shelf solutions.
  • Keeps abreast of best practices in technology in school health science practice and care.
  • Advances and transforms the application of technology in clinical practice.
  • Participates in and represents the technology in the school in professional organizations.
  • Supervises, mentors, and provides professional development opportunities to the Clinical IT staff.
  • Understands and enforces compliance with federal and state guidelines and policies (HIPAA, etc.).
  • Ensures best practices having to deal with cybersecurity.

 Daily Operational Responsibilities

  • Oversees assignment of items to the appropriate entity (software vendor, IT, Training, Operations).
  • Ensures that systems and integrations are functioning at a high level.
  • Manages projects and initiatives to improve the technology environment.
  • May lead weekly client support meetings.
  • As needed, assists school leaders on other technology projects.
  • Serves as key member on committees concerning technology at the school and the university.

 Required Leadership Competencies

  • Excellent leadership skills required, as well as the ability to lead and work as part of a team.
  • Strong business partner (customer) focus, with a consultative, collaborative, client-service and team-oriented style.
  • Experience effectively managing relationships with internal business partners, service partners, and vendors.
  • Must be goal-oriented and timeline driven, possess expert organizational skills and enjoy working with people.
  • Ability to decompose IT services into the base competencies and capabilities required to deliver them.
  • Prioritization skills and experience.
  • Strategic leadership experience and ability to facilitate alignment across multiple geographies.
  • Financial discipline, including budget and investment planning and ongoing management of financial performance to plan for operating expenses and projects.
  • Excellent verbal, written and interpersonal communication skills.
  • Ability to present and discuss strategies and technical information in a matter that establishes rapport, persuades others, and establishes understanding, for technical and nontechnical audiences.
  • Ability to combine strategic business and technical direction, and translate concepts into actionable implementation plans.
    • Experience with technical management, including staffing, training, coordinating, organizing, monitoring, and coaching technical employees. Ability to inspire technical people to achieve outstanding results.
    • Self-motivated. Must be highly professional and results oriented.  Ability to work independently, plan workload and deliver on commitments.

Required Education, Background, And Certifications/Licenses

  • Skills and knowledge typically acquired through a Bachelor’s Degree in a related field and 10+ years of progressive management, or Bachelor’s Degree and 5 years working in a clinical setting with preference for experience with health science practice/care.
  • At least 2 years working with clinical systems software.

WHY A QUALIFIED PROFESSIONAL SHOULD PURSUE THIS JOB

Tufts Technology Services (TTS) is a university-wide service organization committed to delivering technology solutions in support of Tufts’ mission of teaching, learning, research, innovation, and sustainability. With staff across all of Tufts’ campuses, as well as a 24x7 IT Service Desk, they collaborate with schools and divisions to meet the demands of a global, mobile community.  TTS provides a collaborative, flexible work environment, embrace diversity and inclusion, and encourage personal and professional development. As the Clinical IT leader for TUSDM, you’ll get to support and work closely with those who are leaders in the teaching and research of dental medicine. If you have such a passion to lead IT in such a field while being a key part of TTS overall, you will learn and grow under a well-respected VP/CIO while having a large, positive impact on the School.

For more about TTS, see their departmental website: https://it.tufts.edu/about/organization.

For more information about TUSDM, see https://en.wikipedia.org/wiki/Tufts_University_School_of_Dental_Medicine.

Tufts University has retained Diligent Partners with the exclusive management of this important search.

Director, Solutions Delivery
O'Neil Digital Solutions
Los Angeles, CA or Plano, TX or Monroe, NC or hybrid arrangement TBD

O’Neil Digital Solutions, https://www.oneildigitalsolutions.com, a division of William O’Neil Companies, has been a recognized leader in technology-driven, marketing communication services for nearly five decades. Forward-thinking, resourceful, and nimble, O’Neil Digital Solutions (ODS) specializes in Customer Communication Management (CCM) and provides solutions for Customer Experience Management (CXM) for the Healthcare, Insurance, and Financial Services industries. Its innovative solution, ONEsuite, is a robust CCM/CXM platform that supports every stakeholder throughout a client’s enterprise.

The Position: Director, Solutions Delivery

ODS is looking for an experienced Program/Project Manager/Director who is hands-on technically and fully knowledgeable in project management techniques, including the use of negotiation skills and influence to drive internal and external projects to completion in a timely and cost-effective manner.  The successful candidate will demonstrate high-caliber communication and project reporting skills.

  • Provide technical leadership, guidance, influence and mentoring for project teams as well as a route of escalation for project related risks and issues. The Director will drive project related communications to IT leadership, business leadership, and various project and program stakeholders to facilitate project definition, direction, and status, as well as partner with business leaders to achieve the goals of assigned projects.
  • Execute and implement the technical solution using iterative, RUP, or Agile Project Management Methodology (PMM) for a variety of projects including, but not limited to, new custom application deployments, process improvement, application and technical upgrades, feature/function enhancements and technical infrastructure enhancements. The Director will lead matrix-style projects teams including, but not limited to, technical resources, Subject Matter Experts (SMEs), vendor representatives, and Business Analysts to achieve the stated goals of assigned projects.
  • Ensure the successful completion of assigned projects including all project related deliverables found within PMM including, but not limited to:
    • Identify, request, coordinate, and manage project resources.
    • Create, manage, and monitor Project resource assignments.
    • Perform periodic project-level quality reviews:
      • Ensure project schedules, risks, and issues are being maintained.
      • Ensure resource assignments are clear, well understood, and up-to-date.
      • Coordinate dependencies, critical path items, and resource allocations across projects.
      • Ensure project budgets, including ETCs are managed and reported.
      • Ensure project, schedule, risks & issues, resource, vendor, etc. conflicts are addressed and/or escalated to key stakeholders.
    • Engineering team’s liaison to coordinate with the Infrastructure, Applications, Data, Business End-User teams, as well as other IT groups, for communication efforts as well as project execution efforts.
    • Determine the technical direction for the application solutions.
    • Lead and coordinate the design, development, implementation support and optimization of desktop, web-based, and mobile real-time application systems to support critical business functions.
    • Use object-oriented techniques and software engineering best practices including design review, code review, unit-testing, and re-factoring.
  • Mentor and provide technical leadership in collaborative design, implementation and testing of multi-tier software applications, web services, and database systems.

Required Skills:

  • Successful technical leadership on multiple software development projects – on-time and on-budget.
  • Effective management of project issues and risks.
  • 4+ years Project Execution experience completing medium-sized and moderately complex projects in a complex environment.
  • Has working knowledge of PMI process groups: Initiating, planning, executing, controlling and closing.​
  • 4+ years of experience architecting & developing business critical and/or-web based eCommerce applications using .NET, SQL Server, Open Source, and/or Java/J2EE Frameworks.
  • Previous hands-on development experience.
  • Excellent interpersonal and communication skills (verbal and written).
  • Experience in leading high performance, results-oriented teams with a sense of urgency and a commitment to quality.
  • Decisiveness: Makes timely and effective decisions.
  • Sends the right messages and information to appropriate audiences verbally and in writing; keeps people informed; adapts communication style to the needs of the audience in order to articulate the rationale and value of a position and ensure understanding.
  • Actively gathers appropriate level of participation and input to decision-making, and fosters same within team. Persuades others to see/recognize new perspectives to reach best outcomes by utilizing buy-in, persuasion and relationship building.
  • Assembles and effectively leads direct reports and/or partnership teams. Exceptional facilitator of teamwork and decision-making in virtual and in-person settings.
  • A strong mentor who pays personal attention to the growth and development of others, provides constructive feedback, and creates development opportunities.

Preferred Experience:

  • While at least some technology consulting experience is highly valued, corporate IT Sr. Managers/Directors with the above skills and experiences will be considered.

Preferred Education:

  • Undergraduate degree in a STEM discipline is preferred, but not required.

ODS offers a competitive compensation package including a 401(k) savings plan, medical/dental/life insurance coverage, flexible spending and dependent care plan, paid sick, vacation, holidays, and profit-sharing benefits.

WHY A QUALIFIED PROFESSIONAL SHOULD PURSUE THIS OPPORTUNITY

This is an ideal role for a Director or Senior Manager who has led complex software development projects for IT consulting firms/practices, technology start-ups or such industries as Financial Services, Healthcare or Media & Entertainment.  ODS projects are unique and fascinating, leverage digital technologies, and will allow you an opportunity to grow and shape yourself and your resources into an efficient, cohesive, high performing team.

As a company, ODS transforms highly complex data into rich, customer-centric communications, and it is doing extraordinarily well in this market segment. Companies in Healthcare, Financial Services, and other major industries rely on ODS for high-volume, high-mix communications that are accurate, timely, and secure. ODS’s customer-centric applications and services include electronic document delivery, web applications, high-speed digital printing (color and black & white), automated composition, offset printing, warehousing, and fulfillment services. ODS is a solution-based company that offers customers forward thinking solutions to design, create, print, and distribute their client communications. Collectively, ODS’s team of industry experts has over 200 years’ worth of experience and expertise in publishing services and enjoy a global reputation for excellence and innovation. Their broad knowledge base enables it to build and manage innovative solutions for a diverse customer base. They infuse each project with experience and technology tailored to meet each client’s unique requirements.

Hybrid Model Available: With the Covid-19 pandemic, ODS’ leaders recognized that their leaders and deep technical resources can perform at high levels in a balanced hybrid model of working from ODS offices and from employees’ own homes.  That said, “balanced” is the keyword,  since innovation, cultural and team synergies, organizatioinal learning and a collective celebration of client success can best be achieved through frequent in-person collaboration.

O’Neil Digital Solutions has retained Diligent Partners with the exclusive management of this important search.

Director, Brand Information Technology
Home Franchise Concepts
Dallas, TX or Birmingham, AL

Home Franchise Concepts (HFC) is one of the world’s largest franchising systems in the home improvement goods and services space.  It is among the world’s largest franchise businesses and a recognized leader in franchisee-franchisor relationships. HFC is a division of JM Family Enterprises, Inc., a $17.7B diversified automotive and financial services company that is ranked No. 26 by Fortune as one of the 100 Best Companies to Work For.  Just as the leadership teams at HFC and JM Family embody a culture and spirit epitomized by servant-styled leadership, HFC’s philosophy and mission is to serve and enable franchisees to grow and create financial independence. 

HFC’s franchise brands – including Budget Blinds®, Tailored Living®, Concrete Craft®, AdvantaClean®, Kitchen Tune-up®, Bath Tune-up® – are consistently rated at the top of their categories and supported by nearly 1,900 franchise territories in North America.  Budget Blinds®, HFC’s flagship, is the largest retailer of custom window coverings in North America.

The two latest acquisitions to join HFC’s growing portfolio of franchise brands are Two Maids and A Mop®, and Aussie Pet Mobile®.  Both are highly established, nationally known home services providers in their own right. What makes them unique among HFC’s franchiser portfolio is that they operate and market their services on a subscription basis, rather than on a one-time need basis, such as for a kitchen remodel.  As such, these brands will require even tighter customer relationships, social marketing and consistent delivery of the top flight services to household consumers.

Full descriptions and informative videos about these two newest brands and the entire HFC portfolio can be found at https://www.homefranchiseconcepts.com/.

The Position: Director, Brand IT – Two Maids and a Mop®

As a shared report to both the HFC CIO and to the President of Two Maids and a Mop®, the Director of Brand IT will be a key member of HFC’s Brands leadership team, responsible for supporting the brand’s strategy, key assessments, requirements, communications, planning and oversight of projects and programs, and most importantly, to ensure that this Brand’s overall strategic plans and tactical needs are implemented, while delivering value and results to HFC’s end customer (the Franchisees).  He/she will be responsible for coordinating, tracking and communicating overall Brand portfolio success as measured cross-functionally against benchmarks and progress targets.  Success entails ensuring alignment with the Brand’s business objectives.

The Director will advocate on behalf of his/her HFC Brand for IT solutions that support efficient and resilient business operations, while leveraging HFC’s shared services organization to provide implementation, delivery and ongoing program and technical support.  He/she will involve appropriate individuals and groups when planning for and implementing IT-related projects, programs or process changes and be responsible for informing the Brand community about IT progress or changes that will impact Brand franchisees’ business operations.

Learning agility, analytical excellence, discipline, communication and the capability to engage and collaborate across a relationship-based organization in order to listen, influence and drive change and continuous improvement at all levels are essential attributes.

The Director will lead an IT team that is based at Two Maids, in Birmingham, and may leverage additional IT resources from HFC’s shared services organization, as required.  If the Director is based at Two Maids’ Birmingham office, occasional travel to the Dallas office or other HFC brand offices can be expected. If the Director is based at HFC’s Dallas office, he or she can expect to make weekly visits to Birmingham, as business needs dictate during Two Maids’ 2022 digital transformation.

 

Principal Responsibilities:

  • Coaches Brand Leadership and enables them to articulate their brand’s needs and requirements that will advance business performance and achieve Brand goals. Learns the business models and key operating strategies, processes and challenges. This is foundational to supporting the brand.
  • Partners with Brand Leadership and Corporate Leadership to grow the Brand through the use of digital and commerce strategies. Develops an “end to end” customer experience vision, across the Brand and its functions, to improve the franchisee experience with products and services.
  • Continually assesses and qualifies Brand technology needs, participates in analysis of solution alternatives and selection. Partners with Shared Services, and with Enterprise Architecture, to develop and maintain multi-year business capability roadmapsAdvocates on behalf of the Brand and partners with HFC’s shared services team to ensure that projects and programs meet Brand expectations of purpose, functionality, performance, reliability and value to the business. 
  • Provides and maintains clear and timely communication lines to the HFC community – franchisees, Brand leadership, HFC leadership and Corporate IT. Acts as the “IT Voice of the Brand,” ensuring that Brand stakeholders are informed and aware of projects and program status, including upgrades, implementation plans, planned and unplanned outages, cybersecurity issues and of individuals’ responsibilities in collaborating with Brand and Corporate stakeholders for team success.
  • Focuses on business value, rather than on solutions to develop ideas, including digital awareness, risk assessments, business continuity and business capability requirements.
  • Promotes and fosters exceptional customer service. Fosters a work ethic in which relationships within IT and the Brand are maintained in a positive and professional manner.  Establishes and monitors team and individual accountabilities and establishes service level agreements with Corporate IT and business partners in order to maintain expectations of the Brand and Corporate communities.
  • Collaborates effectively with key business and IT stakeholders. Works with HFC’s IT leadership team to develop and ensure compliance with corporate standards and IT methodologies used for application selection, implementation, upgrades, service pack releases, support and maintenance, etc.  May recommend the selection of new applications, acquisition and implementation planning.  Builds, earns, and maintains trust-based relationships with franchisees and helps create strategic information technology plans in collaboration with Corporate IT.
  • Promotes and implements best practices. Brings best-in-class application related practices to the organization in order to deliver business solutions that meet business requirements as well as industry regulatory requirements.  Promotes and demonstrates knowledge sharing and continuous learning.  That said, flexibility and the ability to effectively deal with ambiguity in a rapidly growing company is key to the success of this role.
  • Communicates Technology Strategy, Business Value, Program Progress. Frequently provides communication updates to brand and most importantly, Franchise Council and Franchise Body.

QUALIFICATIONS:

  • 8+ years successfully streaming, unifying, managing and developing teams across multiple disciplines and backgrounds.
  • 5+ years of experience leading technology and or business programs, change-management and delivery.
    • Broad experience in database integration, enterprise architecture principles, software development, digital/commercial web delivery, back-office systems design and implementation.
    • Effective management of CapEx and OpEx budgets in accordance with responsibility.
    • Integrating enterprise-level software platforms and migrating from legacy systems.
    • Platform knowledge, including CRM, ERP and understanding of retail, home services and supply-chain processes and concepts.

PREFERRED PROFICIENCIES AND EXPERIENCE:

  • 7+ years of experience supporting a medium-to-large scale IT business, including P&L ownership.
  • 10+ years of consumer-based experience.
  • Track record in supporting business operations in Retail, eCommerce, IT, Sales, Digital Marketing and Brands with effective information technology services and solutions.

EDUCATION:

  • Bachelors degree is required.

REQUIRED LEADERSHIP COMPETENCIES:

  • Relationship-building with an ability to listen, build rapport and credibility as a strategic partner vertically within the business unit, as well as with leadership and functional teams.
  • Excellent leadership skills required, as well as the ability to lead and work as part of a team.
  • Strong program / project management experience and mindset, with a bias towards action to deliver results.
  • Strong business partner (customer) focus, with a consultative, collaborative, client-service and team-oriented style.
  • Energy, focus, assertiveness and diplomacy – knowing when to push an agenda and when to let a situation develop, rest or advance.
  • Experience effectively managing relationships with internal business partners, service partners, and vendors.
  • Ability to decompose IT services into the base competencies and capabilities required to deliver them.
  • Strategic leadership experience and ability to facilitate alignment across multiple geographies.
  • Financial discipline, including budget and investment planning and ongoing management of financial performance to plan for operating expenses and projects.
  • Excellent verbal, written and interpersonal communication skills.
  • Ability to present and discuss strategies and technical information in a matter that establishes rapport, persuades others, and establishes understanding, for technical and nontechnical audiences.
  • Ability to combine strategic business and technical direction and translate concepts into actionable implementation plans.
    • Experience with technical management, including staffing, training, coordinating, organizing, monitoring, and coaching technical employees. Ability to inspire technical people to achieve outstanding results.
    • Self-motivated. Must be highly professional and results oriented.  Ability to work independently, plan workload and deliver on commitments.

 

WHY A QUALIFIED PROFESSIONAL SHOULD PURSUE THIS OPPORTUNITY

Home Franchise Concepts is dedicated to enabling budding entrepreneurs launch and manage franchised businesses in their respective communities that will flourish, generate revenue and delight consumers with the right systems capabilities and exceptional service.  The well-established, 20-year success of HFC’s flagship brand, Budget Blinds®, inspired the company to launch its other concepts (Budget Blinds®, Tailored Living®, Concrete Craft®, AdvantaClean®, Kitchen Tune-up®, Bath Tune-up®), all of which possess similar and yet unique business requirements, along with alternative strategies to best drive revenue and franchisee success. HFC’s recent acquisitions of its two newest franchise brands, Two Maids and A Mop® and Aussie Pet Mobile®, are illustrative of HFC’s growth plans.

In 2022, the Director of Brand IT’s immediate priority will be to lead a technical team in the digital transformation of this brand to enhance customer experience and platform performance.  In a corporate culture that recognizes and values key contributors who lead from a servant minded mindset, this highly visible lieutenant to the CIO will partner and develop relationships with business leaders throughout the Brand and Home Franchise Concepts.

Home Franchise Concepts has retained Diligent Partners with the exclusive management of this important search.

Managing Director, Technical Solution Sales – Insurance Industry
O'Neil Digital Solutions
Los Angeles, California (Candidate can be based anywhere in the U.S.)

O'Neil Digital Solutions is a wholly owned subsidiary of O'Neil Capital Management.  Founded in 1973, O’Neil is a leading Document Creation, Document Output, and Document Delivery service provider, with a strong professional service and consulting practices supporting the Healthcare, Financial Services and Insurance industries.   O'Neil provides Customer Communication Management (CCM) that allows their clients the ability to communicate more effectively to their customers, via Omni-channel delivery, which improves customer satisfaction and loyalty. O’Neil engages with customers to assist in their digital transformation initiatives.

The Position: Managing Director, Technical Solution Sales – Insurance Industry

O’Neil is currently seeking a Managing Director, Technical Solution Sales in the healthcare, financial and/or Insurance Industry (MD, TSS-II) to help grow their combination software and professional services business.  This person will report to the Executive Vice President of Sales & Marketing and will likely be an executive-level software sales leader with strong Insurance industry relationships at the C-level, or have been a heavy senior manager to Managing Director/VP/Principal/Partner level focused on the Insurance industry vertical at a Big 4 consulting firm, IBM, or DXC on the management/technology consulting sides (or equivalent). 

The type of work this person will help sell (in a consultative/trusted advisor way) and lead will be much more about digital transformation strategy, from traditional output to omni-channel conversion, as well as process improvement, change management, and the selling of O’Neil’s SAAS platform.

The ideal MD, PS will have carried a $15 million plus book of business in consulting services and/or software sales, will have grown an account from $2 million to $10+ million, will have strong C-level relationships with at least four or more large accounts, and will have overseen a book of business $50 million to $80 million or more sometime in her/her career.  The expectation is that this person will have the ability to close at least $3 million in business in year one with the ability to sell SAAS Platform/IT/Change Management/Consulting Services in the healthcare/financial/Insurance industry verticals, throughout in the U.S.

Primary accountabilities include:

Business Development 

  • Drive profitable revenue growth with the aforementioned revenue targets.
  • Establish customer relationships and become ‘trusted advisor’ to client senior leadership at the C-level.
  • Facilitate introduction to potential customers and lead sales efforts for those prospects.

Quality Delivery 

  • Ensure the utilization and compliance of fundamental processes, policies, and procedures to ensure effective management of a portfolio of clients and their successfully implemented projects.
  • Ensure appropriate level of engagement oversight and project monitoring for each project.

Vendor Alliance 

  • Generate new sales opportunities through managed third-party relationships.
  • Identify and invest in partnerships that will increase market share and strengthen technology brand.

Minimum Qualifications 

  • Bachelor’s degree or higher, or commensurate work experience.
  • Minimum 10 years of IT consulting and/or Software Sales experience—with success at the Senior Manager, Director, and/or Partner/VP/Managing Director levels--leading large projects or account teams within the U.S. Healthcare, Financial Services and/or Insurance market.
  • Minimum 6 years demonstrating success in business development activity.
  • Demonstrated ability to negotiate/interact with client 'C-level' executives.
  • Competence in profitably leading large, concurrent consulting engagements.
  • Competence in developing and managing to a strategic and financial plan. 

Preferred Qualifications 

  • Current or previous leadership and active participation with industry advisory councils or professional associations.
  • Advanced degree or additional technical or industry certifications beneficial to role.

REQUIRED LEADERSHIP COMPETENCIES:

  • Excellent leadership skills required, as well as the ability to lead and work as part of a team.
  • A blend of strategic business management capability, intellectual horsepower, revenue generating capability, and leadership skills.
  • Strong business partner (customer) focus, with a consultative, collaborative, client-service and team-oriented style.
  • Excellent verbal, written and interpersonal communication skills.
  • Ability to present and discuss strategies and technical information in a matter that establishes rapport, persuades others, and establishes understanding, for technical and nontechnical audiences.
  • Self-motivated. Must be highly professional and results oriented.  Ability to work independently, plan workload and deliver on commitments.

WHY A QUALIFIED PROFESSIONAL SHOULD PURSUE THIS JOB

While O’Neil will pay well for the right candidate, a top performer in the Managing Director, Technical Solution Sales – Insurance Industry role will have uncapped income potential and no geographic boundaries within the U.S. (can live and work anywhere in that region)— unlike most analogous roles in the Big 4 industry and with other boutique consulting and executive-level sales roles.  Furthermore, you will be surrounded by top performers from other world-class firms who have also seen the potential for O’Neil to continue to expand into the health insurance, financial services, and insurance industry verticals.  More than that, working for a fast-growing services firm, you will have the ability to make a larger individual impact on the company’s growth and into its existing and new markets.

As a company, O’Neil transforms highly complex data into rich, customer-centric communications, and it is doing extraordinarily well in this market segment. Companies in health insurance, financial, and insurance industries rely on O’Neil for high-volume, high-mix communications that are accurate, timely, and secure. O’Neill’s customer-centric applications and services include electronic document delivery, web applications, high-speed digital printing (color and black & white), automated composition, offset printing, warehousing, and fulfillment services.  O’Neil is a solution-based company that offers customers forward thinking solutions to design, create, print, and distribute their client communications. Collectively, O’Neil’s team of industry experts has over 200 years’ worth of experience and expertise in publishing services and enjoy a global reputation for excellence and innovation.  Their broad knowledge base enables it to build and manage innovative solutions for a diverse customer base. They infuse each project with experience and technology tailored to meet client requirements.

This is an extraordinarily exciting time to be part of City National Bank.  Long known as the largest commercial bank headquartered in Los Angeles, and respected for its superior treatment of its clients, the 2015 merger with RBC provided an opportunity for the IT organization to take its high performance to the next level.  With RBC’s investment, City National’s IT leadership team has an opportunity to leverage technology solutions more often associated with banks many times the size of City National, and to be a beachhead as RBC continues to extend its strong reach into the U.S. market.

O'Neil has retained Diligent Partners with the exclusive management of this important search.

Testimonials

"We just completed a long and challenging search with Diligent Partners for a partner-level executive for our management consulting firm.  Completing a search like this for a small, culture-driven firm was no easy task, and we put both George and Scott through the ringer with our selectiveness, stubbornness, and hundreds of questions.  Both George and Scott did a great job working with us, walking us through all the details, and most importantly, finding several extremely well qualified candidates for us to meet with and ultimately hire.  Our search came with some self-inflicted bumps along the way, and I was impressed with the manner in which Diligent Partners stuck with their commitment to us from day one to the first day on the job of our new executive.  We liked their candidates so much, we ended up hiring two."

Greg Long
Director & Co-Founder, Caiman Consulting

"George and Scott have just completed a most professionally effective engagement for one of my critical IT Director positions.  Every step of the process was made clear and was executed with precision.  Their sourcing generated for my organization a viable cadre of leader-candidates whose credentials were aligned with our requirements and yet reflected variations in focus, personality, and style.  Their assessments were spot-on, just the right balance of reality and optimism.  Their leader-candidates were so well qualified that even those not selected proved to be strong candidates for other opportunities in my organization.  DP's work is the most satisfied I've ever been with an executive search firm's performance."

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Regional CIO, Sacramento-Sierra Region, Sutter Health
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