Opportunities

Deputy Chief Information Officer and Deputy Director of IT
NASA Jet Propulsion Laboratory (JPL)
Pasadena, CA

New ideas are all around us, but only a few will change the world. That’s our focus at JPL. We ask the biggest questions, then search the universe for answers—literally. We build upon ideas that have guided generations, then share our discoveries to inspire generations to come. Your mission—your opportunity—is to seek out the answers that bring us one step closer. If you’re driven to discover, create, and inspire something that lasts a lifetime and beyond, you’re ready for JPL.

Located in Pasadena, California, JPL (https://www.jpl.nasa.gov/) has a campus-like environment situated on 177 acres in the foothills of the San Gabriel Mountains and offers a work environment unlike any other: they inspire passion, foster innovation, build collaboration, and reward excellence.

Founded in the 1930s, the JPL is currently owned by NASA and managed by the nearby California Institute of Technology (Caltech) for NASA.  The laboratory's primary function is the construction and operation of planetary robotic spacecraft, though it also conducts Earth-orbit and astronomy missions.  It is also responsible for operating NASA's Deep Space Network.

Among the laboratory's major active projects are the Mars Science Laboratory mission (which includes the Curiosity rover), the Mars Exploration Rover Opportunity, the Mars Reconnaissance Orbiter, the Dawn mission to the dwarf planet Ceres and asteroid Vesta, the Juno spacecraft orbiting Jupiter, the NuSTAR X-ray telescope, SMAP Satellite for earth surface soil moisture and the Spitzer Space Telescope.  It is also responsible for managing the JPL Small-Body Database and provides physical data and lists of publications for all known small Solar System bodies.  The JPL's Space Flight Operations Facility and Twenty-Five-Foot Space Simulator are designated National Historic Landmarks.

With an unmatched history creating groundbreaking advances in science and technology, JPL has been in the space exploration business since the beginning.  JPL resonates with people who are looking for ways to go further.

The Position: Deputy CIO and Deputy Director for IT

JPL’s Information Technology (IT) Directorate/Office of the Chief Information Officer (OCIO) is responsible for the Lab-wide IT systems that support JPL’s business, engineering and management processes. The Director for Information Technology/Chief Information Officer (CIO) and Deputy Director for Information Technology/Deputy CIO fulfill this responsibility through the OCIO, reporting to the Lab Director/Deputy Director, and through coordination of an IT strategy and plan that provides a wide variety of IT services and capabilities.

In this key leadership role as the Deputy Director for Information Technology/Deputy CIO, you will be expected to:

  • Lead the Directorate in partnership with the CIO and Director for Information Technology
  • Work closely with the Directorate’s technical staff to ensure operations and products drive JPL’s strategy today and for the future
  • Assist the CIO in setting the overall vision and strategy for the Directorate as it relates to staffing, investments, organizational structure and Institutional Information Technology
  • Build relationships with key NASA and JPL stakeholders
  • Provide oversight for significant IT initiatives and services that support both JPL and NASA and ensure effective implementation and coordination across multiple internal and external customers
  • Facilitate a rapidly changing IT environment where quick decisions are the norm
  • Manage the organization’s operating budget and ensure services align with expected performance
  • Assist the CIO in managing the contracted IT services that meet the strategy and performance expectations of the Lab
  • Foster an environment dedicated to sustaining, cultivating, and retaining a world-class talent pool of Information Technology professionals
  • Represent the Information Technology Directorate/Office of the Chief Information Officer on Laboratory management committees
  • Ensure JPL’s IT standards and infrastructure are positioned to be and remain on the cutting edge 

Required Qualifications

Bachelor’s degree plus 15+ years of management experience including successful leadership of an IT organization of similar complexity at the senior management level

Experience at the IT Senior Leadership Level including:

  • Strategic thinking – Assist in defining the direction the business will pursue, determine the key decisions to be made, develop and select among a range of plausible options and guide the allocation of resources and effort to accomplish desired objective
  • A record of significant process/productivity improvements in organization served; performance/accountability orientation and the ability to overcome obstacles and strive for breakthroughs
  • Inclusive management orientation/influencing skills with the experience that demonstrates the ability to effect change in a non-hierarchical environment
  • Experience in developing and managing a highly skilled workforce
  • Excellent communication, writing, and presentation skills
  • Proven track record in developing collaborations and improving teamwork across a diverse set of technical teams leading to more efficient and innovative outcomes
  • Experience interfacing with key customer and sponsor stakeholders
  • Ability to incorporate industry best-practices into an organization
  • Willingness and ability to obtain a security clearance

Preferred Qualifications

  • Master’s Degree
  • Experience working in a scientific, engineering, and business administration environment
  • Ability to incorporate industry best-practices into an organization
  • Strong customer relationship skills
  • Experience working in the federal government
  • Worked in an Information Technology organization at senior management level
  • Working understanding of Information Technology infrastructure and systems

WHY A QUALIFIED PROFESSIONAL SHOULD PURSUE THIS OPPORTUNITY

New ideas are all around us, but only a few will change the world.  That’s their focus at JPL.  They ask the biggest questions, then search the universe for answers—literally.   They build upon ideas that have guided generations, then share our discoveries to inspire generations to come.  Your mission—your opportunity—is to seek out the answers that bring us one step closer.  If you’re driven to discover, create, and inspire something that lasts a lifetime and beyond, you’re ready for JPL.

JPL has retained Diligent Partners with the exclusive management of this important search.

Global Commercial IT Director
Boston Scientific Corporation – Neuromodulation Division
Valencia, CA

Boston Scientific is dedicated to transforming lives through innovative medical solutions that improve the health of patients around the world.  Boston Scientific manufactures medical devices used in interventional medical specialties, including interventional radiology, interventional cardiology, peripheral interventions, neuromodulation, neurovascular intervention, electrophysiology, cardiac surgery, vascular surgery, endoscopy, oncology, urology and gynecology.

The mission of the Neuromodulation division is to treat people who suffer from chronic pain, lumbar spinal stenosis and Parkinson’s disease – conditions in which physicians need customizable treatment solutions, such as by spinal cord or deep brain stimulation, which are far safer treatment and pain management alternatives to opioids.

The Position: Global Commercial IT Director - Neuromodulation

Boston Scientific seeks an innovative IT director to lead a dedicated team supporting the Neuromodulation (NM) division. As the top IT executive for NM, this individual’s responsibilities will be two-fold.  First, his/her role will be to provide effective IT vision, leadership, implementation and execution plans that support the business itself – ensuring that business clients receive an excellent level of IT support in attaining business goals.  Secondly, this director will sit on the division president’s Management Board, contributing his/her experience in digital product development to advance the division’s business objectives in Digital Health, developing innovative, commercial applications that will provide new strategic opportunities.

Primary accountabilities include:

  • Partner with Neuromodulation leadership to understand business opportunities, threats, needs and issues where the IT organization can make an impact and bring forward practical and innovative solutions through execution.
  • Partner with division staff to drive mutual success of the Digital Health program strategy, deliver IT platform elements, and secure IT sponsorship, resources and tools.
  • Help drive assessment of new Salesforce platform capabilities and define future state of Salesforce platform architecture.
  • Build local capabilities for the business, and balance and leverage the broader Corporate IT capabilities whenever possible.
  • Core member of the Neuromodulation Division President’s executive management board for IT and Corporate CIO IT Senior Staff representative for NM.
  • Serve as a business consultant/advisor to the business and primary liaison to Global IT services, bring global focus to problem solving and ensure our Global IT solutions, projects, resourcing and funding support the business priorities.
  • Partner with the division’s business leaders regarding marketing technology needs, including the implementation of Salesforce.com. Create focused execution leveraging the BSC global platform team.
  • Mentor and develop the next generation of leadership and talent within Global IT and specific to the Neuromodulation division. Create an empowered and inclusive organization that rewards risk taking, encourages innovation, and rewards based on contribution.
  • Set IT Strategy to support the business needs and ensure the strategy leverages the Global IT architecture and leverage / engage IT Leadership team to help you accomplish your mission or as a point of escalation where needed.
  • Drive simplification and instill continuous improvement discipline within Global IT and in the business. Strive to identify opportunities to reduce the overall cost to serve and operate new solutions and helping the business find new ways to reduce their overall cost and improve efficiency.
  • Program manage the new core services being designed, constructed, and delivered within the Director’s area of responsibility collaboratively with the business leaders.
  • Oversee the health and technical longevity of existing applications owned by the Division
  • Reinforce and reward focus on BSC Quality Vision and ensure the IT solutions that support BSC’s quality system within their teams are compliant.

REQUIRED EDUCATION:

  • Bachelor’s degree; Computer Science, Management Information Systems or Engineering required Undergraduate degree, required.  MBA preferred.

BASIC QUALIFICATIONS:

  • Demonstrated experience collaborating with matrixed leadership teams, including R&D, Marketing, Sales and IT to implement technology solutions that enhance the consumer value associated with products and improve the efficiency of our product development processes.
  • 10+ years of related professional experience in Information Technology leadership.
  • Strong knowledge of Agile Development practices for Salesforce.com, mobile app and other solution areas.
  • Proven experience conceiving and delivering innovative solutions leveraging technology and information.
  • Executive presence, comfortable presenting and collaborating with Senior Leaders as a Business Advisor.
  • Experience working in a Global Organization supporting diverse businesses and geographies.
  • Experience and a comprehensive knowledge of information systems, financials, contract management, and business processes.
  • Ability to successfully manage and execute multiple, large scale projects using established project management tools and processes.
  • Excellent written and verbal interpersonal skills in including demonstrated ability to condense data in order to synthesize crisp and easily understandable deliverables.
  • Demonstrated track record of building and maintaining highly collaborative, flexible, and productive cross-organization teams.

PREFERRED QUALIFICATIONS:

  • Product development lifecycle experience for digital products is highly valued, preferably in health care industry and/or financial services.
  • Knowledge and experience in the product development of digital health applications.
  • com implementation experience across Sales Cloud, Service Cloud, Community Cloud and Marketing Cloud.
  • Reporting and Analytics experience with Tableau and Einstein Analytics.

REQUIRED LEADERSHIP COMPETENCIES:

  • Excellent leadership skills required, as well as the ability to lead and work as part of a team.
  • Strong business partner (customer) focus, with a consultative, collaborative, client-service and team-oriented style.
  • Experience in digital product development, tracking new trends, and identifying the means to innovate and move towards a revenue driven, digital product environment.
  • Experience effectively managing relationships with internal business partners, service partners, and vendors.
  • Ability to decompose IT services into the base competencies and capabilities required to deliver them.
  • Strategic leadership experience and ability to facilitate alignment across multiple geographies.
  • Financial discipline, including budget and investment planning and ongoing management of financial performance to plan for operating expenses and projects.
  • Ability to present and discuss strategies and technical information in a matter that establishes rapport, persuades others, and establishes understanding, for technical and nontechnical audiences.
  • Ability to combine strategic business and technical direction, and to translate concepts into actionable implementation plans.
  • Experience with technical management, including staffing, training, coordinating, organizing, monitoring, and coaching technical employees. Ability to inspire technical people to achieve outstanding results.
  • Self-motivated. Must be highly professional and results oriented.  Ability to work independently, plan workload and deliver on commitments.

WHY A QUALIFIED PROFESSIONAL SHOULD PURSUE THIS OPPORTUNITY

Boston Scientific’s collaborative culture is driven by a passion for innovation that keeps everyone connected on the most essential level. With determination, imagination and a deep caring for human life, they are solving some of the most important healthcare industry challenges. Together, they comprise one global team committed to making a difference in people’s lives around the world. This is a place where one can build a career with meaningful purpose—improving lives through your life’s work.

Employees assess the company quite positively. In the 2019 Best Places to Work - Employee's Choice Survey, conducted by the Glassdoor website, Boston Scientific ranked 43rd out of 100 companies listed, with an average score of 4.3 out of 5 possible stars given by current and former employees. Boston Scientific has 43% women among its employees, 38% of management positions and 23% of management positions are held by women (data for US workforce, as of 2018).

As a global medical technology leader for more than 35 years, everyone’s mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no more rewarding place to make it happen.

Boston Scientific has retained Diligent Partners with the exclusive management of this important search.

Director, Project Management Office
County of Los Angeles, Probation Department
Downey, CA

CIO Jim Green was drawn to his current role in Los Angeles County’s Probation Department, after ten successful years as the CIO of L.A. County’s Public Health Department, because the County recognized that Probation needed a change agent.  The mission of his organization is to leverage technology to advance public safety and to rebuild lives and, ultimately, to provide healthier and safer communities for everyone.  In order to raise the bar and achieve meaningful transformation, Green knew he’d need to drive improvements in capability, capacity and culture.

As the Department modernizes the services they provide to promote rehabilitation and reduce recidivism, technology plays a vital role in enabling their law enforcement officers to make a difference in people's lives.  A Project Management Office is just one complex component to Green’s goal of achieving meaningful change that will be more impactful and instill broader acceptance and confidence by consistently delivering technology solutions on time, on budget, and with quality results.

The Position: Director, Project Management Office

Green seeks an experienced Project Management Office Director to lead the Probation Department’s project management services to deliver IT-supported projects, providing leadership, integration, and management of PMO processes and functions. The PMO establishes and supports standards, methodologies, and tools for project management, maintains up-to-date information on project status and health, and provides guidance to leadership across the Department in initiating and managing the programmatic initiatives that have an IT component.

Primary Duties

  • Direct the PMO (Project Management Office) by leading the design and implementation of a common project management methodology, standards, and tools; coordinating staff workloads, determining priorities, monitoring project health and risks, and informing upper management via written and oral reports on status of projects being performed in order to drive and facilitate the successful delivery of projects and ensure that quality service is delivered in a timely, cost effective, and productive manner, and to support business goals and objectives.
  • Direct the work of project managers, business analysts, and the PMO resource manager by providing direction on priorities and work methods to ensure IT-supported projects meet organization goals and requirements.
  • Manage development of specifications and documentation, such as statements of work, requests for proposals, functional requirements, system requirements, payment schedules, and service level agreements for IT-supported projects by providing direction on priorities and work methods to ensure projects meet organization goals and requirements.
  • Manage IT Governance support activities that include project review, risk management, prioritization, and resource allocation by directing staff to support departmental decision making and strategy execution.
  • Manage interdependencies and coordination across projects by working with the resource manager and project managers to ensure that information relating to project deliverables, risks, and timelines are effectively communicated among stakeholders.
  • Enhance the Department's project management capability by fostering teamwork among project leaders, project staff, and stakeholders; assessing cross-functional project team capability; and providing, coaching, training, and support to improve project results.
  • Supervises and leads information technology professionals by performing a full range of administrative and technical supervisory tasks, which includes recruiting, hiring, advising, motivating, training, supporting, coaching, mentoring, and disciplining employees; delegating assignments to subordinate staff; monitoring, reviewing, and evaluating employees' work products and performance; and conducting staff meetings to ensure quality service is delivered in a timely and productive manner, business goals and objectives are supported, and division is in compliance with departmental policies and procedures.
  • Manages the administration of contracts and/or master agreements by monitoring the execution and compliance of vendor contracts; reviewing and approving vendor invoices; evaluating outcomes; and amending vendor contracts as necessary to ensure that quality service is delivered in a timely and fiscally responsible manner.
  • Prepares or directs the preparation of various documents, which may be of a highly technical, complex, or administrative nature (e.g., reports for executive management or other County departments; policy and procedures; Board correspondence; sensitive personnel documents; general correspondence) through the use of a personal computer and appropriate software programs or instructs staff on the appropriate content/structure and review/edit the document and following standard English (e.g., grammar, structure, punctuation, and usage) in order to communicate pertinent information to the target audience.
  • Represents the department in functions or events related to Project Management by acting as a liaison with various stakeholders (e.g., Internal Services Department, County CEO, County CIO, Information Systems Advisory Board) in order to collaborate with partner agencies and advocate for technologies and strategies to address Department requirements.
  • Interacts with a variety of individuals (e.g., entry-level through executive-level employees from a variety of public and private organizations and other relevant stakeholders) by communicating in-person, over the phone, electronically, and through presentations to collaborate with peers; advise senior and/or executive management on development initiatives; train subordinate supervisors; advise and consult with customers, departmental staff, and vendors regarding projects.

 REQUIRED QUALIFICATIONS:

  • Bachelor's Degree from an accredited college or university in Computer Science, Information Systems, or a closely related field.
  • Five (5) years of progressively responsible, full-time experience in a centralized Information Technology organization, performing IT Governance, Project Management and resource management activities, with responsibility for a project portfolio over $5 million within the last 7 years, of which 2 years must have been in a management capacity.

DESIRABLE QUALIFICATIONS:

  • Current Project Management Professional (PMP) certification from the Project Management Institute (PMI).

 WHY A QUALIFIED PROFESSIONAL SHOULD PURSUE THIS OPPORTUNITY

This position reports to Jim Green, CIO of L.A. County Probation, a highly respected, 13+ year veteran CIO within the County who was attracted in 2017 by the opportunity to repeat his previous success as CIO of L.A. County’s Public Health Department by rebuilding IT within L.A. County’s Probation Department, enabling probation officers to more effectively enhance public safety, ensure victims’ rights, and effect positive probationer behavioral change.

With its rich portfolio of benefits, the County of Los Angeles is arguably the best paying public sector employer for IT in the region, making it a great, stable, long-term career decision for many people.  If it is important for you to perform meaningful work and to make a difference in people’s lives and your community, this could be the place for you, and an opportunity to advance into successively larger leadership roles as your career evolves.

Los Angeles County has retained Diligent Partners exclusively to conduct this important search.

PMO Resource Manager
County of Los Angeles, Probation Department
Downey, CA

CIO Jim Green was drawn to his current role in Los Angeles County’s Probation Department, after ten successful years as the CIO of L.A. County’s Public Health Department, because the County recognized that Probation needed a change agent.  The mission of his organization is to leverage technology to advance public safety and to rebuild lives and, ultimately, to provide healthier and safer communities for everyone.  In order to raise the bar and achieve meaningful transformation, Green knew he’d need to drive improvements in capabilities, capacity and culture.

As the Department modernizes the services they provide to promote rehabilitation and reduce recidivism, technology plays a vital role in enabling their law enforcement officers to make a difference in people's lives.  A Project Management Office is just one complex component to Green’s goal of achieving meaningful change that will be more impactful and instill broader acceptance and confidence by consistently delivering technology solutions on time, on budget, and with quality results.

The Position: PMO Resource Manager

The Probation Department is seeking an experienced Resource Manager, Project Management Office (PMO), who will be responsible for the operational procedures within the PMO to deliver the resource management function that supports ongoing IT operations, as well as to forecast and enable resource requirements.  Resource planning ensures that IS operations and projects are appropriately staffed to meet business expectations.  The Resource Manager will also manage activities in support of IT governance to include project proposals, planning and prioritization.  The PMO Resource Manager will report directly to the Director of the Project Management Office.

Primary Duties

  • Manages the collection of resource utilization data and develops reports and documents to provide IT leaders with accurate information about how resources are being applied to projects and IT operational requirements.
  • Manages the collection of resource forecasting to effectively plan IT operational and project resource allocation.
  • Assesses IT resource capacity to identify skill gaps, and manages collaboration with the Staff Training Office to implement training programs that address those gaps.
  • Manages activities in support of IT governance that include compilation of project status information and project portfolio management.
  • Supports the project proposal process by ensuring that business leaders are guided through the development of proposal documents and presentations. This position ensures that proposed projects are aligned with the Department’s strategic initiatives and ensures that the IT resources necessary for project delivery are available.

Accountabilities include:

  • Forecasts and facilitates resource needs by working with IT leadership and project managers in order to staff projects with the necessary talent. 
  • Compiles data pertaining to resource capacity and capability by working with managers and staff in order to fulfill project staffing requirements and optimize use of resources.
  • Assesses the Probation Department's IT staff capabilities and skill sets by conferring with managers and staff in order to identify skill set gaps that create barriers to project success and to provide recommendations for staff development and recruiting to fill gaps.
  • Assigns staff to projects by collaborating with line managers in IT and Probation operations in order to ensure project resource needs are met and drive project success.
  • Participates in project governance by providing information on resource capability and availability to assist the Department in determining which projects can be accomplished, and by prioritizing accordingly.
  • Manages the Department's technology project portfolio by compiling up-to-date information on project status and health to support the Department's governance in establishing priorities and supporting project success.
  • Maintains a tools-and-templates library for the Department's IT project management methodology and standards by documenting standards established by the PMO Director, maintaining version control, and making documents accessible to staff in a shared library to support effective work methods and project success.
  • Facilitate the project proposal process by serving as the point of contact for project initiation and providing guidance on development of project business cases to provide effective service and support governance decision-making.
  • Foster collaborative relationships with project leaders and senior stakeholders by sharing information, encouraging dialog and collaborative problem solving, setting expectations, and leading by example to promote high performance, achieve project outcomes, and promote a positive workplace culture.
  • Supervises and leads  information technology professionals  by performing a full range of administrative and technical supervisory tasks, which includes recruiting, hiring, advising, motivating, training, supporting, coaching, mentoring, and disciplining employees; delegating assignments to subordinate staff; monitoring, reviewing, and evaluating employees' work products and performance; and conducting staff meetings  to ensure quality service is delivered in a timely and productive manner, business goals and objectives are supported, and section is in compliance with departmental policies and procedures.
  • Prepares or directs the preparation of various documents,  which may be of a highly technical, complex, or administrative nature (e.g., reports for executive management or other County departments; policy and procedures; Board correspondence; sensitive personnel documents; general correspondence) through the use of a personal computer and appropriate software programs or instructs staff on the appropriate content/structure and review/edit the document and following standard English (e.g., grammar, structure, punctuation, and usage)  in order to communicate pertinent information to the target audience.
  • Interacts with a variety of individuals (e.g., entry-level through executive-level employees from a variety of public and private organizations and other relevant stakeholders)   by communicating in-person, over the phone, electronically, and through presentations  to collaborate with peers; advise senior and/or executive management on development initiatives; advise and consult with customers, departmental staff, and vendors regarding development initiatives.

REQUIRED EDUCATION:

  • Undergraduate degree, required.
  • Graduate degree, preferred.

REQUIRED QUALIFICATIONS:

  • Bachelor's Degree from an accredited college or university in Computer Science, Information Systems, or a closely related field, and 4 years of progressively responsible, full-time experience in a centralized Information Technology organization, performing complex IT resource management and IT Governance within the last 6 years; one year must have been in a supervisory capacity.
  • ITIL v3,PMI or PMBOK experience would be value-added.

WHY A QUALIFIED PROFESSIONAL SHOULD PURSUE THIS OPPORTUNITY

This position will partner with and report to the Probation Department’s new PMO Director, who in turn reports to the CIO of L.A. County Probation, Jim Green, making the PMO Resource Manager highly visible to Green and the rest of his organization.  Green was attracted in 2017 by the opportunity to repeat his previous success as CIO of L.A. County’s Public Health Department by rebuilding IT within L.A. County’s Probation Department, enabling probation officers to more effectively enhance public safety, ensure victims’ rights, and effect positive probationer behavioral change.

With its rich portfolio of benefits, the County of Los Angeles is arguably the best paying public sector employer for IT in the region, making it a great, stable, long-term career decision for many people.  If it is important for you to perform meaningful work and to make a difference in people’s lives and your community, this could be the place for you, and an opportunity to advance into successively larger leadership roles as your career evolves.

Los Angeles County has retained Diligent Partners exclusively to conduct this important search.

DevOps Manager
County of Los Angeles, Public Defender Office
Los Angeles, CA

The Los Angeles County Public Defender (LACPD) office has the historical distinction of being the United States’ first public defender agency. Led by Ricardo Garcia, it provides constitutionally mandated legal representation to indigent criminal defendants and juveniles in the Superior Court of the County, as well as in State and federal appellate courts. A team of more than 1,100 employees – including more than 700 attorneys, as well as paralegals, investigators, psychiatric social workers and administrative staff – share in supporting the department’s mission.

In 2018, the LACPD’s office achieved another “first,” by installing the first CIO of any public defender office in the United States.  Already an admired change agent within the County and among peers in the private sector – CIO Mohammed Al Rawi was drawn to the opportunity because LACPD’s mission mirrored his own passion for giving back to Los Angeles’ community, in particular to supporting the community’s most underserved citizens.

He learned that LACPD attorneys operated under a significant competitive disadvantage. Across the nation, prosecutors have access to sophisticated case management systems.  Public defenders do not.  Since no commercially available system exists for public defenders, he influenced County leaders to invest in the development of the first Public Defender case management system, built upon the Salesforce CRM platform.  Engaging Big 4 consulting resources and a team of technical specialists in Salesforce, the LACPD’s case management system is expected to be rolled out by spring, 2020.  This revolutionary system will require a dedicated IT team to support and evolve the system, managed by an IT manager who can act as the system’s CTO, reporting directly to the CIO.

This multi-million-dollar project is digitizing, automating and transforming legacy operations into a modern, Platform as a Service (PaaS) solution including Salesforce.com (SFDC) with Luminex, Linkpoint 360, Drawloop, Box.com and other technologies. LACPD is deploying Artificial Intelligence (AI) and Machine Learning (ML) for business automation and advanced data analytics.

The Position – Information Technology Manager I (Classified)

LACPD is seeking a self-driven individual with strong Object-Oriented Programming (OOP), DevOps and CI process knowledge to develop solutions within Salesforce.com (SFDC) platform and/or perform custom development. The candidate must have a passion to solve complex business problems leveraging COTS and custom-built technology applications. He or she will establish and lead DevOps to build, improve and maintain LACPD's new SFDC CRM system, working independently or leading a team of developers and solution architects to build technical solution that addresses business needs.

RESPONSIBILITIES

  • Leads  the technical delivery of SalesForce.com (SFDC) ongoing improvements and development by planning, designing, and implementing complex business processes using SFDC custom and out of the box objects in order to ensure Public Defender's Client Case Management System (CCMS) is up to date and agile to scale and accommodate the ongoing business process change.
  • Develops custom applications by utilizing SFDC's APEX and JAVA object-oriented programming in order to ensure Public Defender's Client Case Management System (CCMS) is up to date and agile to scale and accommodate the ongoing business process change.
  • Leads technical design sessions and develop design documentation for custom and out of the box objects in order to address ongoing Public Defender's business needs.
  • Leads and manages the development validation and quality control by leveraging industry best practices of Agile, SCRUM, DevOps and CI/CD (Continuous Integration/Continuous Delivery operations in order to ensure a quality solution is delivered.
  • Translates business requirements into well-architected solutions by designing, developing, and implementing custom and out of the box applications/modules in order to address Public Defender's business needs.
  • Provides technical expertise by resolving complex application software and system performance problems in order to optimize use of existing software, leverage design of new systems, and promote the efficient, cost effective uses of advanced technologies.
  • Represents the department by participating in collaborative efforts with other County departments, outside agencies and/or vendors in order to communicate Public Defender's business best interest.
  • Supervises and leads developers and solution architects by performing a full range of administrative and technical supervisory tasks, which includes recruiting, hiring, advising, motivating, training, supporting, and coaching to ensure quality outcome is delivered in a timely and effective manner.
  • Promotes efficient, cost effective uses of advanced technologies by transforming legacy applications into emergent technologies to ensure Public Defender's system are up to date and compatible with current technologies.

REQUIREMENTS

Education:

Graduation from an accredited college with a Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or a closely related field.

Required Skills and Experience:

  • Six (6) or more years of progressively responsible* full-time experience in the last eight (8) years in a centralized Information Technology organization performing Object Oriented Programming (OOP) design, development, testing and deployment; Two (2) years must have been managing a team in enterprise application development activities.

*Progressively responsible experience is work experience that clearly shows an upward progression in the level of duties and responsibilities from one job to the next.

Desirable Qualifications:

  • Experience in JAVA
  • Experience in Salesforce development with Apex and Visualforce;
  • Experience in SFDC APIs, SOSL, SOQL, SOAP or REST based web services;
  • Experience with Salesforce architecture, object modeling and API;
  • Experience integrating systems such as SFDC with Box.com;
  • Salesforce Certifications (Platform Developer I & Platform Developer II).

REQUIRED MANAGEMENT COMPETENCIES:

  • Excellent management skills required with the ability to lead and work as part of a team.
  • Strong business partner (customer) focus, with a consultative, collaborative, client-service and team-oriented style.
  • Experience effectively managing relationships with internal business partners, service partners, and vendors.
  • Ability to decompose IT services into the base competencies and capabilities required to deliver them.
  • Prioritization skills and experience.
  • Ability to present and discuss functional and technical information in a matter that establishes rapport, persuades others, and establishes understanding, for technical and nontechnical audiences.
  • Ability to translate concepts into actionable implementation plans.
  • Experience with technical management, including staffing, training, coordinating, organizing, monitoring, and coaching technical employees. Ability to inspire technical people to achieve outstanding results.
  • Self-motivated. Must be highly professional and results oriented.  Ability to work independently, plan workload and deliver on commitments.

WHY A QUALIFIED PROFESSIONAL SHOULD PURSUE THIS OPPORTUNITY

If you are mission-driven and derive personal or professional satisfaction in the knowledge that you make a daily difference in people’s lives, this role will provide you that, and more.  At the same time, if you welcome the challenge of technical complexity and an opportunity to lead a team in the refinement and evolution of a groundbreaking solution based upon Salesforce – one of most highly regarded SaaS-based solutions in the world – that too could be what pushes your flywheel.

Los Angeles County benefits play a large role in what makes the County such a great place to work – and why so many County employees choose to work with the County for decades – at a time when so many employers in the private sector are struggling to maintain what benefits they currently offer. 

The County of Los Angeles has retained Diligent Partners with the exclusive management of this search.

Managing Director, Technical Solution Sales – Insurance Industry
O'Neil Digital Solutions
Los Angeles, California (Candidate can be based anywhere in the U.S.)

O'Neil Digital Solutions is a wholly owned subsidiary of O'Neil Capital Management.  Founded in 1973, O’Neil is a leading Document Creation, Document Output, and Document Delivery service provider, with a strong professional service and consulting practices supporting the Healthcare, Financial Services and Insurance industries.   O'Neil provides Customer Communication Management (CCM) that allows their clients the ability to communicate more effectively to their customers, via Omni-channel delivery, which improves customer satisfaction and loyalty. O’Neil engages with customers to assist in their digital transformation initiatives.

The Position: Managing Director, Technical Solution Sales – Insurance Industry

O’Neil is currently seeking a Managing Director, Technical Solution Sales in the healthcare, financial and/or Insurance Industry (MD, TSS-II) to help grow their combination software and professional services business.  This person will report to the Executive Vice President of Sales & Marketing and will likely be an executive-level software sales leader with strong Insurance industry relationships at the C-level, or have been a heavy senior manager to Managing Director/VP/Principal/Partner level focused on the Insurance industry vertical at a Big 4 consulting firm, IBM, or DXC on the management/technology consulting sides (or equivalent). 

The type of work this person will help sell (in a consultative/trusted advisor way) and lead will be much more about digital transformation strategy, from traditional output to omni-channel conversion, as well as process improvement, change management, and the selling of O’Neil’s SAAS platform.

The ideal MD, PS will have carried a $15 million plus book of business in consulting services and/or software sales, will have grown an account from $2 million to $10+ million, will have strong C-level relationships with at least four or more large accounts, and will have overseen a book of business $50 million to $80 million or more sometime in her/her career.  The expectation is that this person will have the ability to close at least $3 million in business in year one with the ability to sell SAAS Platform/IT/Change Management/Consulting Services in the healthcare/financial/Insurance industry verticals, throughout in the U.S.

Primary accountabilities include:

Business Development 

  • Drive profitable revenue growth with the aforementioned revenue targets.
  • Establish customer relationships and become ‘trusted advisor’ to client senior leadership at the C-level.
  • Facilitate introduction to potential customers and lead sales efforts for those prospects.

Quality Delivery 

  • Ensure the utilization and compliance of fundamental processes, policies, and procedures to ensure effective management of a portfolio of clients and their successfully implemented projects.
  • Ensure appropriate level of engagement oversight and project monitoring for each project.

Vendor Alliance 

  • Generate new sales opportunities through managed third-party relationships.
  • Identify and invest in partnerships that will increase market share and strengthen technology brand.

Minimum Qualifications 

  • Bachelor’s degree or higher, or commensurate work experience.
  • Minimum 10 years of IT consulting and/or Software Sales experience—with success at the Senior Manager, Director, and/or Partner/VP/Managing Director levels--leading large projects or account teams within the U.S. Healthcare, Financial Services and/or Insurance market.
  • Minimum 6 years demonstrating success in business development activity.
  • Demonstrated ability to negotiate/interact with client 'C-level' executives.
  • Competence in profitably leading large, concurrent consulting engagements.
  • Competence in developing and managing to a strategic and financial plan. 

Preferred Qualifications 

  • Current or previous leadership and active participation with industry advisory councils or professional associations.
  • Advanced degree or additional technical or industry certifications beneficial to role.

REQUIRED LEADERSHIP COMPETENCIES:

  • Excellent leadership skills required, as well as the ability to lead and work as part of a team.
  • A blend of strategic business management capability, intellectual horsepower, revenue generating capability, and leadership skills.
  • Strong business partner (customer) focus, with a consultative, collaborative, client-service and team-oriented style.
  • Excellent verbal, written and interpersonal communication skills.
  • Ability to present and discuss strategies and technical information in a matter that establishes rapport, persuades others, and establishes understanding, for technical and nontechnical audiences.
  • Self-motivated. Must be highly professional and results oriented.  Ability to work independently, plan workload and deliver on commitments.

WHY A QUALIFIED PROFESSIONAL SHOULD PURSUE THIS JOB

While O’Neil will pay well for the right candidate, a top performer in the Managing Director, Technical Solution Sales – Insurance Industry role will have uncapped income potential and no geographic boundaries within the U.S. (can live and work anywhere in that region)— unlike most analogous roles in the Big 4 industry and with other boutique consulting and executive-level sales roles.  Furthermore, you will be surrounded by top performers from other world-class firms who have also seen the potential for O’Neil to continue to expand into the health insurance, financial services, and insurance industry verticals.  More than that, working for a fast-growing services firm, you will have the ability to make a larger individual impact on the company’s growth and into its existing and new markets.

As a company, O’Neil transforms highly complex data into rich, customer-centric communications, and it is doing extraordinarily well in this market segment. Companies in health insurance, financial, and insurance industries rely on O’Neil for high-volume, high-mix communications that are accurate, timely, and secure. O’Neill’s customer-centric applications and services include electronic document delivery, web applications, high-speed digital printing (color and black & white), automated composition, offset printing, warehousing, and fulfillment services.  O’Neil is a solution-based company that offers customers forward thinking solutions to design, create, print, and distribute their client communications. Collectively, O’Neil’s team of industry experts has over 200 years’ worth of experience and expertise in publishing services and enjoy a global reputation for excellence and innovation.  Their broad knowledge base enables it to build and manage innovative solutions for a diverse customer base. They infuse each project with experience and technology tailored to meet client requirements.

This is an extraordinarily exciting time to be part of City National Bank.  Long known as the largest commercial bank headquartered in Los Angeles, and respected for its superior treatment of its clients, the 2015 merger with RBC provided an opportunity for the IT organization to take its high performance to the next level.  With RBC’s investment, City National’s IT leadership team has an opportunity to leverage technology solutions more often associated with banks many times the size of City National, and to be a beachhead as RBC continues to extend its strong reach into the U.S. market.

O'Neil has retained Diligent Partners with the exclusive management of this important search.

Testimonials

"We just completed a long and challenging search with Diligent Partners for a partner-level executive for our management consulting firm.  Completing a search like this for a small, culture-driven firm was no easy task, and we put both George and Scott through the ringer with our selectiveness, stubbornness, and hundreds of questions.  Both George and Scott did a great job working with us, walking us through all the details, and most importantly, finding several extremely well qualified candidates for us to meet with and ultimately hire.  Our search came with some self-inflicted bumps along the way, and I was impressed with the manner in which Diligent Partners stuck with their commitment to us from day one to the first day on the job of our new executive.  We liked their candidates so much, we ended up hiring two."

Greg Long
Director & Co-Founder, Caiman Consulting

"George and Scott have just completed a most professionally effective engagement for one of my critical IT Director positions.  Every step of the process was made clear and was executed with precision.  Their sourcing generated for my organization a viable cadre of leader-candidates whose credentials were aligned with our requirements and yet reflected variations in focus, personality, and style.  Their assessments were spot-on, just the right balance of reality and optimism.  Their leader-candidates were so well qualified that even those not selected proved to be strong candidates for other opportunities in my organization.  DP's work is the most satisfied I've ever been with an executive search firm's performance."

Tom Ream
Regional CIO, Sacramento-Sierra Region, Sutter Health
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