Opportunities

Managing Director, Healthcare Delivery
Computer Task Group (CTG)
U.S.A. (can be based anywhere in the “lower 48”)

Computer Task Group (CTG) provides reliable IT services, solutions, and staffing to industries including healthcare, diversified industrials, finance, government, tech, and telecom.  They’re built on 50 plus years of meeting their commitments to make technology work for their clients and deliver real business value.  Their services encompass the entire IT business solution life cycle, including phases for planning, developing, implementing, managing, and maintaining the IT solution.  CTG’s IT solutions range from helping clients assess their business needs and identifying the IT solutions to meet those needs, to the delivery of services that comprise the selection and implementation of packaged software, as well as the design, construction, testing, and integration of new systems.  Their IT staffing services comprise recruiting, retaining, and managing IT talent for their clients, including both large organizations with multiple locations and high-volume IT requirements, and companies that need to augment their own staff on a flexible basis.  CTG (NASDAQ: CTG) was founded in 1966 and is headquartered in Buffalo, New York.

CTG’s unique value proposition has been to make technology work for both their new and long-standing clients, maximizing the value they achieve from recently implemented and legacy systems, enabling IT to operate more effectively and efficiently, and filling skills gaps to allow their clients to focus on their most critical projects. CTG recently updated its strategic business plan and began executing important operational changes in personnel, governance, and expanded capabilities such as new partnerships, to better serve their client base. 

Shifting Health Solutions to Support their Clients’ Move to Value-Based Care

CTG made a conscious decision to assess and pivot their existing solutions, and develop new solutions, to support their clients’ move to Value-Based Care. The move to value is inevitable, and the shift is occurring today.  Healthcare providers will and should demand that vendors and consulting firms clearly articulate the value of the services they provide.  In the next five to ten years, provider organizations will shift from the traditional fee-for-service mode to an overwhelming majority of managing populations with upside and downside risk.  Most organizations are already seeing growth in these models in the form of CPC+ and Medicare Advantage that reward providers that can accurately depict the acuity of their populations.

CTG Health Solutions is currently seeking a Managing Director, Healthcare Delivery for CTG's Health Solutions Leadership Team.

The Position: Managing Director, Healthcare Delivery

Reporting to the VP, Health Solutions, this Managing Director, Healthcare Delivery will serve as a key member of the Health Solutions leadership team.  Key focal areas of this healthcare IT consulting practice support initiatives in EHR optimization, Population Health, and AnalyticsThis is a national leadership role over a practice that generates annual revenue of approximately $50 million.  There will be six direct reports and 250 total reports spread nationally.

All of their solutions support the business drivers that impact their clients’ ability to make progress on Value-Based Care initiatives, such as:

  • Analytics Supported Performance Improvement – Many provider organizations lack solid data management fundamentals that are required to reap the investment of expensive analytics platforms. Enterprise Information Management can provide that foundation, allowing organizations to establish principals and guidelines for how enterprise data is managed.
  • Care Variation Reduction – Organizations must reduce variation, and the lowest common denominator is often the EHR. Workflow at the point of care is a missed opportunity for most providers.
  • Inpatient to Outpatient Shift – Workflow changes are needed to accommodate the patient volume that will and must result from Value-Based Care. Organizations that prioritize these initiatives will be better positioned.
  • Do More with Less – Organizations must find ways to create bandwidth to innovate. Moving work to partners can actually cut costs, increase service levels and help free resources to work on strategic imperatives.

The Managing Director, Healthcare Delivery serves as a member of the Health Solutions leadership team and is responsible for the service line solution delivery, strategy, and revenue growth, and sales support—with the primary focus being high-quality delivery outcomes for CTG’s healthcare clients.  This person leads the Health Solutions service line to focus on developing and deploying innovative solutions that drive value for CTG and their clients. 

Primary accountabilities include:

Strategy/Leadership

  • Develop short-and long-term vision and strategic plans for Service Line that aligns with business unit and corporate goals
  • Develop and enhance key solutions that align with industry trends and leverage the capabilities and experience of the organization
  • Develop strategy to identify and evaluate future solutions that align with industry trends
  • Collaborate with CTG’s Global Solutions practice to develop global solutions
  • Facilitate top-down and bottom-up communications and awareness related to Service Line for business unit executive leadership 
  • Monitor performance against the budgets, and act to ensure budget compliance, including P&L responsibilities for profits at the project and Service Line level

Quality Delivery

  • Ensure the utilization and compliance of fundamental processes, policies, procedures to ensure effective management of the Service Line’s portfolio of clients and their successful engagements
  • Ensure appropriate level of engagement oversight and project monitoring for each and every project
  • Work in conjunction with the Health Solutions Quality team to ensure highest level of client satisfaction and adherence to policies and procedures across the organization that most closely impact quality of service
  • Ensures favorable scoring in external industry reporting agencies (i.e. KLAS) and creates improvement initiatives to support improvement if applicable

Team Management/Resource Recruiting, Retention, and Utilization

  • Actively represent our culture by leading and participating in efforts around continuous learning, personal and professional development, and contributions to company growth and success
  • Oversee Service Line team member’s professional development and ensure compliance with HR, corporate security, and training requirements across the Service Line employee base
  • In conjunction with Resource Management, ensure Service Line consultants are engaged and supported throughout their tenure at CTG
  • Serve as the management liaison with Recruiting to increase overall qualified submissions for the Service Line and win rate to build “best in industry” consulting base
  • Ensure maximum utilization of resources, on and off projects, with the goal of increased productivity both externally for our clients and internally toward company growth activities
  • Actively manages bench time for team members in Service Line to support bench goal attainment
  • Ensure consistent, appropriate employee communications to ensure Service Line team members feel a part of the larger organization
  • Ensure annual review of employee’s performance and develop appropriate action items based on employee feedback

Business Development

  • Support revenue and profit growth by increasing productivity and working collaboratively with Sales to expand business development approaches for the Service Line
  • Attend and participate in industry conferences to promote CTG business and generate leads
  • Establish customer relationships and become ‘trusted advisor’ to client senior leadership
  • Serve as an executive sponsor for assigned key clients to promote quality and growth

Qualifications:

  • Bachelor’s degree or higher, or commensurate work experience with a clinical degree being preferred but not required
  • Minimum 10 years of healthcare IT consulting experience leading a practice area and/or large projects or teams
  • Minimum 8 years demonstrating success in services/solutions development
  • Thorough understanding of the current healthcare industry trends/landscape and the associated business and IT challenges
  • Proven track record in creating and developing high-performance teams
  • Expertise in any or all of the following areas; managed services, EHR implementation and optimization (with focus on Epic), population health and analytics
  • Expertise in management, sales and marketing activities, including relationship building, planning, executing, and implementing strategies with key decision makers
  • Expert in Healthcare IT business development; demonstrated ability to negotiate/interact with client 'C-level' executives
  • Competence in profitably leading large, concurrent consulting engagements
  • Competence in developing and managing to a strategic and financial plan

WHY A QUALIFIED PROFESSIONAL SHOULD PURSUE THIS JOB

CTG is a leading provider of IT solutions and staffing, built on a foundation of over 50 years of meeting their commitments to make technology work for clients and deliver real business value.  CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.

CTG has retained Diligent Partners with the exclusive management of this important search.

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Executive Director, Supply Chain Center of Excellence
Ingram Micro
Irvine, California

Ingram Micro touches 80% of the technology you use every day with its focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, Ingram Micro has become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. It has continued to strategically expand its global reach with 32 acquisitions since 2012.

Ingram Micro helps businesses fully realize the promise of technology™—helping them maximize the value of the technology that they make, sell or use. With its vast global infrastructure and focus on cloud, mobility, technology lifecycle, supply chain and technology solutions, Ingram Micro enables business partners to operate more efficiently and successfully in the markets they serve.

The company amplifies the value of its position at the intersection of thousands of vendor, reseller and retailer partners by customizing and delivering highly targeted applications for industry verticals, business to business customers and commercial needs. From provisioning solutions for system integrators working at the heart of the network to offerings through the full lifecycle of mobile devices, SMB to global enterprise software and computing, point of sale to cloud services, professional AV to physical security—Ingram Micro is trusted by customers to have the expertise and resources to help them define and push the boundaries of what’s possible.

Most technology professionals know of Ingram Micro for its Technology Solutions division, a $30B B2B delivering technology and value-added services to 200,000 business customers. Fewer know about Ingram Micro’s Commerce Lifecycle Services, which provides supply chain solutions for the mobility industry. Even fewer know about Ingram Micro’s Cloud division, which is the world’s largest cloud platform provider to providers such as GoDaddy and countless others.

The Opportunity: Executive Director, Supply Chain Center of Excellence, Global Information Systems

Rapid technology changes and digitalization create agile supply chains providing companies with new capabilities to quickly capitalize on new opportunities and break down old barriers. Ingram Micro wants to stay at the forefront of the supply chain and is looking for an experienced global leader with the right mix of IT talent, supply chain skills and an innovation mindset. Ingram Micro operates 154 warehouses across the world, of all sizes and with varying levels of automation. The Executive Director for Ingram Micro’s Supply Chain Center of Excellence (SCCOE) will be responsible for setting the direction globally, meeting customer needs and business requirements in all areas of the supply chain systems landscape: 

  • Warehouse Management System (WMS) renewal and standardization, supporting new automation and robotics initiatives
  • Transportation Management System (TMS) implementations including inbound and outbound visibility, optimization, execution and last mile solutions
  • Deployment of new technology such as blockchain and IoT in the entire supply chain
  • Refine demand planning, S&OP and business intelligence for supply chain optimization, taking advantage of new methods for analytics including AI and Machine Learning
  • Work with the Global Operation and Engineering team supporting LEAN and other improvements projects by applying for example Six Sigma principles and advanced data analysis
  • Support both B2B and B2C operations as well as new value adding services across all lines of business
  • Engage vendors to provide cutting edge technology and systems

The position will manage leaders in several supply chain system areas and make sure the Supply Chain Center of Excellence (SCCOE) is aligned with the overall company strategy. Partnering with engineering and operations leaders, local country executives and business unit leaders is key to identifying opportunities and concerns regarding supply chain systems, new technology, customer solutions, and to develop strategies aimed at driving efficiencies and innovation while improving productivity and add new supply chain capabilities.

The Executive Director of the Supply Chain COE will ensure that Ingram Micro’s supply chain solutions will adhere to defined architectural requirements, project management and other methodologies, while planning and guiding the evolution of Ingram Micro’s supply chain environments to support the requirements of new standards, methods and business requirements. He/she will continuously innovate and develop the department, making sure systems and services provided align with business and technology trends, actively seek out new methodologies and new approaches, while at the same time standardizing and refining policies and procedures. The position includes recommendations on investments with financial analysis.

The Executive Director of the Supply Chain COE is responsible for hiring, salary decisions, performance reviews, discipline, promoting and training of direct reports. He/she is accountable for managing the budget of his/her department.

Primary Accountabilities:

Warehouse Management Systems

  • Define future WMS strategy including working with business, operations and engineering to define requirements
  • Evaluate whether to build or buy next generation WMS
  • Design and execute roadmap to reduce the number of WMSs according to defined strategy
  • Create the system platform to enable both small and large world class warehouses taking full advantage of new technology, material handling equipment, automation and robotics

End Result: Provide Ingram Micro and its customers and partners world class warehouse solutions

Transportation Management Systems

  • Develop global roadmap to deploy JDA and/or other TMS with regional and local variations
  • Introduce functionality for improved inbound and outbound rating, planning and optimization
  • Find and deploy new solutions for transport execution, including carrier integration, labelling, manifesting etc.
  • Provide our customers and partners inbound and outbound timely, relevant and detailed visibility to our entire supply chain
  • Implement flexible and customer centric last mile solutions
  • Meet business requirements for transport related reporting and analytics

End Result: Fully integrated end to end supply chain with optimization, execution, and visibility

Innovation and New Technology

  • Lead the IT side of the effort to introduce new technology, both software and hardware/equipment, in the Ingram Micro supply chain, including provide guidance in for example below areas:
  • Blockchain use cases in the supply chain
  • IoT solutions in the entire supply chain
  • Use of AI and machine learning for improved decision making and efficiency
  • Predictive analytics using structured and unstructured data
  • In collaboration with operations and engineering teams introduce new warehouse technology such as robotics and other equipment to increase productivity, efficiency and enable new services
  • Ingram Micro recognized as a supply chain technology leader

End Result: Ingram Micro recognized as a supply chain technology leader 

Process Improvement, Optimization and Planning

  • Work with the Global Operation and Engineering team supporting LEAN and other improvements projects by applying for example Six Sigma principles and data analysis
  • Participate in projects to refine demand planning, S&OP and business intelligence for supply chain optimization and inventory management
  • Own, implement and support software solutions for forecasting, demand planning and optimization

End Result: Reduction of cost per handled unit and improved forecasting accuracy year over year

Vendor Relations

  • Engage vendors to provide Ingram Micro with the latest technology and systems, including doing POCs and pilots
  • Manage existing vendors
  • Research and source new vendors
  • Get quotes and negotiate contracts/SOWs with pricing, capabilities, deliverables and SLAs
  • Evaluate performance
  • Review work done, invoices and ensure payments

End Result: A reduced number of vendors objectively managed and benchmarked by e.g. scorecards, 1-2 pilots per year where the vendors provide ideas and majority of resources/efforts

Organization and Management

  • Provide daily work direction and planning for direct reports
  • Supervise direct reports participation in project activities
  • Conduct performance evaluation for direct reports by establishing qualitative and quantitative performance KPIs.
  • Prepare action plans or similar according to company instructions based on employee survey results (currently “Breakthrough Survey”)
  • Participate in team selection/hiring and/or termination
  • Reach and maintain targeted onshore/offshore as well as insourced/outsourced ratios.
  • Conduct and manage organizational development of direct reports by providing proactive career guidance, development plans and assistance in achieving the overall business objectives.
  • Provide periodic status updates to management.
  • Escalate issues or risks and eliminate barriers within the parameters of the management authority.
  • Share financial accountability for performance against a budget and manage the allocated departmental IS financial budget.
  • Manage team’s vacation schedules and overtime to meet project and other commitments.

End Result: An organization that meets the IM/IS employee survey goals for Engagement, Performance and Manager Effectiveness.

Culture of change and innovation

  • Build a culture of change in the team
  • Remove obstacles that impact the team’s ability to be responsive and agile
  • Provide guidance on new emerging technologies related to the work conducted in the organization
  • Lead and assist in providing information on new technology (white papers, seminars, training, meetings etc.) to team members for process and technology change
  • Make sure teams receive and participate in training to keep them up to date with new technology and knowledge in the field
  • Provide future state roadmap that is aligned with company strategy as well as emerging technologies and global IS vision.

End Result: Above 50% “agree” or better score on employee survey questions/statements of the type “The executive team embraces, encourages, and personally leads change efforts.” and “The Company provides me with the opportunity to improve my skills.” Every team member should participate in some level of work task related skill building training every year.

What you bring to the role:

  • A Bachelor’s degree in Computer Science, Supply Chain, Engineering, or related Science and Math discipline with a Supply Chain and/or IT emphasis is required. Advanced degree is preferred.
  • 10+ years of managing complex projects involving multiple technology areas used in the Supply Chain
  • 10+ years of experience of managing a team of at least 10 team members, in supply chain systems
  • Anticipates company and customer needs in response to changing requirements
  • Partner effectively with customers and business to manifest vision
  • Establish and maintain relationships with vendors, internal and external customers and other relevant technology and business partners
  • Direct engagement with business resources to gauge current and future strategic needs and analyze the impact
  • Demonstrated competency in strategic thinking and leadership with strong abilities in relationship management
  • Demonstrated competency in managing third party providers
  • Demonstrated competency in working with international/offshore resources
  • Managing resources to meet goals across multiple projects
  • Leading multidiscipline, high-performance work teams/groups
  • Demonstrated competency in developing efficient and effective solutions to diverse and complex business problems
  • Excellent communication skills both written and verbal with a proven track record for each
  • Manage the budget and report metrics for the group
  • Liaison with project management office and appropriate Project Management offices to help manage the day-to-day interdependencies of multiple project teams
  • Create and lead a supportive team-oriented work climate that enables business team members to develop professionally and that values diversity, promotes teamwork and collaboration and emphasizes quality, customer satisfaction, creativity and cost effectiveness
  • Understanding of ITIL and its practical application to managing IS services

Required Leadership Competencies:

  • Excellent leadership skills required, as well as the ability to lead and work as part of a team.
  • Strong business partner (customer) focus, with a consultative, collaborative, client-service and team-oriented style.
  • Experience effectively managing relationships with internal business partners, service partners, and vendors.
  • Ability to decompose IT services into the base competencies and capabilities required to deliver them.
  • Strategic leadership experience and ability to facilitate alignment across multiple geographies.
  • Financial discipline, including budget and investment planning and ongoing management of financial performance to plan for operating expenses and projects.
  • Ability to present and discuss strategies and technical information in a matter that establishes rapport, persuades others, and establishes understanding, for technical and nontechnical audiences.
  • Ability to combine strategic business and technical direction, and translate concepts into actionable implementation plans.
    • Experience with technical management, including staffing, training, coordinating, organizing, monitoring, and coaching technical employees. Ability to inspire technical people to achieve outstanding results.
    • Self-motivated. Must be highly professional and results oriented.  Ability to work independently, plan workload and deliver on commitments. 

This position is located in Irvine, CA with limited domestic and global travel that is required. This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

WHY A QUALIFIED PROFESSIONAL SHOULD PURSUE THIS JOB

As celebrated as Ingram Micro is for the speed and reliability of its supply chain systems and operations, it seeks a supply chain IT leader who is unafraid to push the known boundaries of what’s possible, and to ask: What else is possible, and what value can be unleashed?  Technologies like IoT and blockchain may offer breakthrough opportunities to a leader with deep understanding of supply chain ecosystems, a consistent history of delivering supply chain IT solutions, and the tenacity to be Ingram Micro’s champion and change agent.

Ingram Micro has retained Diligent Partners with the exclusive management of this important search.

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IT Performance Management and PMO Leader
Ingram Micro
Irvine, California

Ingram Micro touches 80% of the technology you use every day with its focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, Ingram Micro has become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. It has continued to strategically expand its global reach with 32 acquisitions since 2012.

Ingram Micro helps businesses fully realize the promise of technology™—helping them maximize the value of the technology that they make, sell or use. With its vast global infrastructure and focus on cloud, mobility, technology lifecycle, supply chain and technology solutions, Ingram Micro enables business partners to operate more efficiently and successfully in the markets they serve.

The company amplifies the value of its position at the intersection of thousands of vendor, reseller and retailer partners by customizing and delivering highly targeted applications for industry verticals, business to business customers and commercial needs. From provisioning solutions for system integrators working at the heart of the network to offerings through the full lifecycle of mobile devices, SMB to global enterprise software and computing, point of sale to cloud services, professional AV to physical security—Ingram Micro is trusted by customers to have the expertise and resources to help them define and push the boundaries of what’s possible.

Most technology professionals know of Ingram Micro for its Technology Solutions division, a $30B B2B delivering technology and value-added services to 200,000 business customers. Fewer know about Ingram Micro’s Commerce Lifecycle Services, which provides supply chain solutions for the mobility industry. Even fewer know about Ingram Micro’s Cloud division, which is the world’s largest cloud platform provider to providers such as GoDaddy and countless others.

The Opportunity: IT Performance Management and PMO Leader

The IT Performance Management and PMO Leader will be a key resource on the VP, IT PMO & Business Operation’s team as well as a member of the global Chief Information and Digital Officer. S/he will be responsible for the intake, resource planning, and reporting for both programs (collection of projects) and project management of critical corporate initiatives targeted at ensuring that the company’s overall strategic plans are implemented in a successful, timely and accurate fashion. S/he will be responsible for coordinating, tracking and communicating overall department portfolio success as measured cross-functionally and globally against both benchmarks and progress targets. Performance management crosses project delivery, system performance, service delivery, supplier performance and human capital performance as measured in a balanced scorecard framework. Success entails ensuring alignment with business objectives and tangible results.

Your multifaceted role entails: 

Global Project Management Office (PMO) support

Assist in managing the demand process, prioritization process and tracking of project execution for global technology initiatives. S/he will manage the cadence and scheduling of our project management methodology (PMM) deliverables which includes office locations across the globe. Navigation of the organization and use of influence will be critical to securing resources needed to assist in project execution, and to obtain buy-in relative to directional recommendations associated with project and program work efforts. The ability to not only manage but also drive organizational change is imperative. Designs and delivers regularly scheduled reports and executive summaries to review the status of all projects in the overall portfolio. Assists in the creation of and implementation of effective change management and communication plans for the senior leadership team.

End Results: Establish the correct Program/Project Governance methodologies coupled with an attention to detail and relentless critical review acumen to ensure the successful implementation of the corporation’s program portfolio implementation. Provide regular status reports both on execution results and linkages to business results. Key relationships across the organization and globe.

Performance Management

Coordinate the collection, review, analysis, presentation and discussion of all key performance indicators (KPIs) across Ingram Micro’s IT and Digital teams. Own the online performance dashboard. Conduct quarterly alignment sessions against goals and objectives. Drive behaviors and analysis that help drive improvements. Understand causal factors, relationships and variables that drive the results and the changes needed to yield improvements. Institute a benchmarking program that regularly compares Ingram Micro performance and progress to the industry, peers / competitors and targets. Deploy and regular update a balanced scorecard.

End Results: Online and transparent reporting of results that show sustained improvement. Assist in driving a culture of ownership and accountability. Monthly and ad-hoc benchmarking reports.

Supplier Relationship Management (SRM) and Vendor Management

Working closely with technology functional leaders and technology category managers in procurement, s/he will assist in incorporating supplier and vendor performance into our overall performance management process. Assist in the regular review cycles, assessing broader commercial implications of our relationships and the onboarding of potentially new partners.

End Results: The triad of procurement – IT functional ownership – SRM will deliver mechanisms, a culture and a cadence for the regular monitoring of and continuous process improvement of key suppliers to Ingram Micro’s technology department.

What you bring to the role:

  • Bachelor Degree in Computer Science, Engineering, Management, Business Information Systems, Science or Math or related discipline is required. Advanced degree is preferred.
  • Certifications: Project management and/or Six Sigma certifications are preferred (Green Belt ok but advanced certifications preferred).
  • Experience: Minimum 10 Years progressive leadership experience in teams of global scale and size, with 5 years preferable in IT teams. Experience in wholesale Distribution, B2B, B2C, retail, supply chain or other related industries is preferred. Or, equivalent business leadership experience involving the tactical and strategic application of technology to operational processes.
  • Strategy: Proven ability to take internal and external trends and voice-of-the-customer to deliver an easy to understand yet focused strategy to enable Ingram Micro’s success. Must possess inquisitive thought leadership and unparalleled influence and communication skills.
  • Project Management:
    • Minimum 3 years progressive experience in running projects.
    • Familiarity with advanced project management skills including, but not limited to, PERT/CPM, advanced financial management, risk and issue management and agile scrum methodologies is preferred.
    • Technology Performance Management: Experience with ITIL, COBIT, Six Sigma, balanced scorecard or other relevant frameworks is a must.
  • Experience in implementing and administering enterprise EPPM system with proven business results required.
  • Direct SRM experience is not needed, however, proven history working with, managing and measuring suppliers is required.
  • Demonstrated written and verbal communication competencies. 

Required Leadership Competencies:

  • Excellent leadership skills required, as well as the ability to lead and work as part of a team.
  • Strong business partner (customer) focus, with a consultative, collaborative, client-service and team-oriented style.
  • Experience effectively managing relationships with internal business partners, service partners, and vendors.
  • Ability to decompose IT services into the base competencies and capabilities required to deliver them.
  • Strategic leadership experience and ability to facilitate alignment across multiple geographies.
  • Financial discipline, including budget and investment planning and ongoing management of financial performance to plan for operating expenses and projects.
  • Ability to present and discuss strategies and technical information in a matter that establishes rapport, persuades others, and establishes understanding, for technical and nontechnical audiences.
  • Ability to combine strategic business and technical direction, along with the ability to translate concepts into actionable implementation plans.
  • Experience with technical management, including staffing, training, coordinating, organizing, monitoring, and coaching technical employees. Ability to inspire technical people to achieve outstanding results.
  • Self-motivated. Must be highly professional and results oriented.  Ability to work independently, plan workload and deliver on commitments.

This position is located in Irvine, CA with domestic and global travel that is required. This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

WHY A QUALIFIED PROFESSIONAL SHOULD PURSUE THIS JOB

With as complex a business ecosystem as Ingram Micro’s, it takes someone well-schooled, disciplined and experienced in performance management best practices to maintain oversight at both a ground and 30,000 foot level, advise and confer with senior leaders and to continually push company resources to achieve process excellence so that projects, programs and daily operations achieve their fullest potential.  This influential position will report to the Vice President, IT PMO & Business Operations, and will be called upon personally to brief the Chief Information & Digital Officer, as required.

Ingram Micro has engaged Diligent Partners with the exclusive management of this important search.

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Six Sigma Leader
Ingram Micro
Irvine, California

Ingram Micro touches 80% of the technology you use every day with its focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, Ingram Micro is the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. It has continued to strategically expand its global reach with 32 acquisitions since 2012.

Ingram Micro helps businesses fully realize the promise of technology™—helping them maximize the value of the technology that they make, sell or use. With its vast global infrastructure and focus on cloud, mobility, technology lifecycle, supply chain and technology solutions, Ingram Micro enables business partners to operate more efficiently and successfully in the markets they serve.

The company amplifies the value of its position at the intersection of thousands of vendor, reseller and retailer partners by customizing and delivering highly targeted applications for industry verticals, business to business customers and commercial needs. From provisioning solutions for system integrators working at the heart of the network to offerings through the full lifecycle of mobile devices, SMB to global enterprise software and computing, point of sale to cloud services, professional AV to physical security—Ingram Micro is trusted by customers to have the expertise and resources to help them define and push the boundaries of what’s possible.

Most technology professionals know of Ingram Micro for its Technology Solutions division, a $30B B2B delivering technology and value-added services to 200,000 business customers. Fewer know about Ingram Micro’s Commerce Lifecycle Services, which provides supply chain solutions for the mobility industry. Even fewer know about Ingram Micro’s Cloud division, which is the world’s largest cloud platform provider to providers such as GoDaddy and countless others.

The Opportunity: Six Sigma Leader

The Six Sigma Leader for Ingram Micro’s global technology and digital department will be a key resource on the VP, IT PMO & Business Operation’s team, as well as a member of the global Chief Information and Digital Officer. S/he will be responsible for delivering incremental improvements to Ingram Micro’s performance that are aligned with the voice-of-the-customer, infrastructure integrity assurance and industry benchmarks. S/he must be skilled in all facets of process improvement as applied in a technology and digital world. This individual will often be asked to own complex challenges and/or situations that need resolution while also educating others and facilitating meetings designed to problem solve. S/he will work closely with department leaders, and the PMO and performance management team in driving a culture of continuous improvement.

Your role:

Oversee Six Sigma (and Lean) efforts inclusive of driving and managing process improvement initiatives; assisting in analyzing complex problems; completing failure modes assessment using standard Six Sigma methodologies, training associates on relevant tools and ways-of-working; ensuring change management success. Must drive a culture and set of behaviors focused on continued process improvement – operational excellence. Role will often be tasked to help solve complex problems that require a different approach or more analytical way of thinking. Must be skilled in the practical application of Six Sigma in a technology function, i.e., failure modes, risk, root cause, VOC, web analytics, etc. Educate team members and work effort participants as needed on tools and approaches that benefit individuals and teams. S/he will also assist individuals and teams in the practical application of continuous process improvement. Examples include tools like pareto charts, box plots and run charts to convey key messages; value stream mapping to identify lean opportunities; correlation and regression analysis to better map customer journey and behaviors; failure modes and effects analysis to quantify risk mitigation strategies; and much more. Individual must know how to apply principles to both technology and business operations.

Lead designated projects or initiatives that require additional visibility and/or attention at the senior management level where his/her set of skills add differentiating value. These complex challenges will often be articulated from a business problem perspective and it is expected the individual will have the critical thinking and analytic skills to ascertain the best solution resulting in a positive business outcome. Tasks may be short- or long-term in nature. These also include assisting the Chief Information and Digital Officer and members of his staff as they prepare for events, conferences, client or vendor meetings, quarterly business reviews and much more.

Work with functional leaders and our performance management team for deeper analytical assessments of behaviors and performance where data, statistics and lean and Six Sigma toolkits assist in driving further improvements. This is especially helpful in understanding variance and the correlation / regression relationship of variables that impact overall department performance and delivery.

Serve as a facilitator in for group sessions especially where complex problem solving and/or group participation is a must. Facilitation concepts like brainstorming, multi-voting, affinity diagrams and more are tools that would be included in his/her toolkit.

What you bring to the role:

  • Education: Bachelor's degree in Management, Computer Science, Finance or related discipline is required. MBA/MS preferred.
  • Certifications: Six Sigma certification (Black Belt or Master Black Belt preferred and Project Management certification preferred).
  • Experience: Minimum 10 years of experience with 5+ years in IT, 3+ years of dedicated process improvement, lean or Six Sigma experience in large global company. Experience outside of solely manufacturing desirable.
  • Six Sigma: Proven experience (and capability) improving operations, driving change and measuring performance with Six Sigma and lean principles and tools. Must have practical application experience in a technical function or environment involving the practical deployment of technology. Does not need to BE the expert but s/he must have foundational capabilities. Must have demonstrated ability to teach and facilitate.
  • Strategy: Proven ability to take internal and external trends and voice-of-the-customer to deliver an easy to understand yet focused strategy to enable Ingram Micro’s success. Must possess inquisitive thought leadership and unparalleled influence and communication skills.
  • Experience in wholesale Distribution, B2B, B2C, retail, supply chain or other related industries is preferred.
  • Experience working with shared services organizations is strongly desired.

Required Leadership Competencies:

  • Influencing: Ability to present and discuss process opportunities in a matter that establishes rapport, persuades others, and establishes understanding and buy-in, for technical and nontechnical audiences at all levels in the organization.
    • Facilitation: Strong facilitation abilities for group sessions especially where complex problem solving and/or group participation is a must.
    • Project Ownership: Lead designated Six Sigma or Lean projects or initiatives that require additional visibility and/or attention at the senior management level where his/her set of skills add differentiating value.
  • Problem solving: Ability to help solve complex problems that require a different approach or more analytical way of thinking.
  • Training: Conduct training, as needed, on tools and approaches that benefit individuals and teams. Assist individuals and teams in the practical application of continuous process improvement.
    • Self-motivated: Must be highly professional and results oriented.  Ability to work independently, plan workload and deliver on commitments.

This position is located in Irvine, CA with limited domestic and global travel required. This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

WHY A QUALIFIED PROFESSIONAL SHOULD PURSUE THIS JOB

With as complex and as continually evolving a business ecosystem as Ingram Micro’s, which never stops demanding itself to perform at still higher levels, this is an opportunity to play a highly visible and pivotal role in achieving new milestones at Ingram Micro. This influential position will report to the Vice President of IT PMO & Business Operations and will be assisting the Chief Information and Digital Officer.

Ingram Micro has engaged Diligent Partners with the exclusive management of this important search.

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Managing Director, Professional Services
O’Neil Digital Solutions
Los Angeles, California

O'Neil Digital Solutions is a wholly owned subsidiary of O'Neil Capital Management.  Founded in 1973, ODS is a leading IT consulting firm specializing in the optimization of complex end-to-end business process systems for the Financial Services, Digital Media, Healthcare, and Transportation industries. O'Neil Digital Solutions provides high-touch bespoke software engineering, systems integration, and infrastructure management services to clients of all sizes and industries.  From large scale mass communication projects to highly secure and confidential data analytics using Big Data frameworks like Hadoop and AWS Redshift, ODS has a broad set of proven technical capabilities that help companies make complex digital transformations.  O'Neil Capital Management provides equipment funding, cross-training, and prototyping of Big Data analytics systems to the ODS research & development teams. 

The Position: Managing Director, Professional Services

ODS is currently seeking a Managing Director, Professional Services (MD, PS) to help grow their burgeoning professional services business.  This person will dual report to the Executive Vice President of Sales & Marketing and the head of Professional Services and will likely be or have been a heavy senior manager to Managing Director/VP/Principal/Partner level at a Big 4 consulting firm, IBM, or DXC on the management/technology consulting sides (or equivalent) and will already have strong relationships at the C-level.  The type of work this person will help sell (in a consultative/trusted advisor way) and lead will be much more about strategy/process improvement/change management in conjunction with technology enablement than it will be about software implementations alone.  The industry focus of this MD, PS should be one or more of the following: healthcare, financial services (banks, mutual funds, etc.), or insurance.  The ideal MD, PS will have carried a $15 million plus book of business in consulting services or software sales, will have grown an account from $2 million to $10+ million, will have strong C-level relationships with at least four or more large accounts, and will have overseen a book of business $50 million to $80 million or more sometime in her/her career.  The expectation is that this person will have the ability to close at least $3 million in business in year one with the ability to sell IT/Change Management/Consulting Services in one or more of the above mentioned verticals, anywhere in the U.S.

PRIMARY ACCOUNTABILITIES INCLUDE:

Business Development

  • Drive profitable revenue growth with the aforementioned revenue targets
  • Establish customer relationships and become ‘trusted advisor’ to client senior leadership at the C-level.
  • Facilitate introduction to potential customers and lead sales efforts for those prospects.

Quality Delivery

  • Ensure the utilization and compliance of fundamental processes, policies, and procedures to ensure effective management of a portfolio of clients and their successfully implemented projects.
  • Ensure appropriate level of engagement oversight and project monitoring for each project.

Vendor Alliance

  • Generate new sales opportunities through managed third-party relationships.
  • Identify and invest in partnerships that will increase market share and strengthen technology brand.

MINIMUM QUALIFICATIONS 

  • Bachelor’s degree or higher, or commensurate work experience.
  • Minimum 10 years of IT consulting experience—with success at the Senior Manager, Director, and/or Partner/VP/Managing Director levels--leading large projects or teams within the healthcare, financial services, and/or insurance markets.
  • Minimum 6 years demonstrating success in business development activity.
  • Demonstrated ability to negotiate/interact with client 'C-level' executives.
  • Competence in profitably leading large, concurrent consulting engagements.
  • Competence in developing and managing to a strategic and financial plan.

PREFERRED QUALIFICATIONS

  • Current or previous leadership and active participation with industry advisory councils or professional associations.
  • Advanced degree or additional technical or industry certifications beneficial to role.

REQUIRED LEADERSHIP COMPETENCIES

  • Excellent leadership skills required, as well as the ability to lead and work as part of a team.
  • A blend of strategic business management capability, intellectual horsepower, revenue generating capability, and leadership skills.
  • Strong business partner (customer) focus, with a consultative, collaborative, client-service and team-oriented style.
  • Excellent verbal, written and interpersonal communication skills.
  • Ability to present and discuss strategies and technical information in a matter that establishes rapport, persuades others, and establishes understanding, for technical and nontechnical audiences.
  • Self-motivated. Must be highly professional and results oriented.  Ability to work independently, plan workload and deliver on commitments.

 WHY A QUALIFIED PROFESSIONAL SHOULD PURSUE THIS JOB

While ODS will pay well for the right candidate, a top performer in the Managing Director, Professional Services role will have uncapped income potential and no geographic boundaries within North America—very much unlike most analogous roles in the Big 4 industry and with other boutique consulting roles.  Furthermore, you will be surrounded by top performers for other world-class firms who have also seen the potential for ODS to continue to expand into the healthcare, financial services, and insurance verticals.  More than that, working for a fast-growing services firm, you will have the ability to make a larger individual impact on the company’s growth and into its existing and new markets.

As a company, ODS transforms highly complex data into rich, customer-centric communications, and it is doing extraordinarily well in this market segment. Companies in healthcare, financial, and other major industries rely on ODS for high-volume, high-mix communications that are accurate, timely, and secure. ODS’s customer-centric applications and services include electronic document delivery, web applications, high-speed digital printing (color and black & white), automated composition, offset printing, warehousing, and fulfillment services.  ODS is a solution-based company that offers customers forward thinking solutions to design, create, print, and distribute their client communications. Collectively, ODS’s team of industry experts has over 200 years’ worth of experience and expertise in publishing services and enjoy a global reputation for excellence and innovation.  Their broad knowledge base enables it to build and manage innovative solutions for a diverse customer base. They infuse each project with experience and technology tailored to meet client requirements.

O'Neil Digital Solutions has retained Diligent Partners with the exclusive management of this important search.

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Deputy Chief Information Officer and Deputy Director of IT
NASA Jet Propulsion Laboratory
Pasadena, California

Located in Pasadena, California, JPL (https://www.jpl.nasa.gov/) has a campus-like environment situated on 177 acres in the foothills of the San Gabriel Mountains and offers a work environment unlike any other: they inspire passion, foster innovation, build collaboration, and reward excellence.

Founded in the 1930s, the JPL is currently owned by NASA and managed by the nearby California Institute of Technology (Caltech) for NASA.  The laboratory's primary function is the construction and operation of planetary robotic spacecraft, though it also conducts Earth-orbit and astronomy missions.  It is also responsible for operating NASA's Deep Space Network.  Among the laboratory's major active projects are the Mars Science Laboratory mission (which includes the Curiosity rover), the Mars Exploration Rover Opportunity, the Mars Reconnaissance Orbiter, the Dawn mission to the dwarf planet Ceres and asteroid Vesta, the Juno spacecraft orbiting Jupiter, the NuSTAR X-ray telescope, SMAP Satellite for earth surface soil moisture and the Spitzer Space Telescope.  It is also responsible for managing the JPL Small-Body Database and provides physical data and lists of publications for all known small Solar System bodies.  The JPL's Space Flight Operations Facility and Twenty-Five-Foot Space Simulator are designated National Historic Landmarks.

With an unmatched history creating groundbreaking advances in science and technology, JPL has been in the space exploration business since the beginning.  JPL resonates with people who are looking for ways to go further.

The Position: Deputy CIO and Deputy Director for IT

JPL’s Information Technology (IT) Directorate/Office of the Chief Information Officer (OCIO) is responsible for the Lab-wide IT systems that support JPL’s business, engineering and management processes. The Director for Information Technology/Chief Information Officer (CIO) and Deputy Director for Information Technology/Deputy CIO fulfill this responsibility through the OCIO, reporting to the Lab Director/Deputy Director, and through coordination of an IT strategy and plan that provides a wide variety of IT services and capabilities.

In this key leadership role as the Deputy Director for Information Technology/Deputy CIO, you will be expected to:

  • Lead the Directorate in partnership with the line of business Directors
  • Work closely with the Directorate’s technical staff to ensure operations and products drive JPL’s strategy today and for the future
  • Set the overall vision and strategy for the Directorate as it relates to staffing, investments, organizational structure and Institutional Information Technology
  • Build relationships with key NASA and JPL stakeholders
  • Provide oversight for significant IT initiatives and services that support both JPL and NASA and ensure effective implementation and coordination across multiple internal and external customers
  • Facilitate a rapidly changing IT environment where quick decisions are the norm
  • Manage the organization’s operating budget and ensure services align with expected performance
  • Assist the CIO in managing the contracted IT services that meet the strategy and performance expectations of the Lab
  • Foster an environment dedicated to sustaining, cultivating, and retaining a world-class talent pool of Information Technology professionals
  • Represent the Information Technology Directorate/Office of the Chief Information Officer on Laboratory management committees
  • Ensure JPL’s IT standards and infrastructure are positioned to be and remain on the cutting edge 

Required Qualifications

Bachelor’s degree plus 15+ years of management experience including successful leadership of an IT organization of similar complexity at the senior management level

Experience at the IT Senior Leadership Level including:

  • Strategic thinking – Assist in defining the direction the business will pursue, determine the key decisions to be made, develop and select among a range of plausible options and guide the allocation of resources and effort to accomplish desired objective
  • A record of significant process/productivity improvements in organization served; performance/accountability orientation and the ability to overcome obstacles and strive for breakthroughs
  • Inclusive management orientation/influencing skills with the experience that demonstrates the ability to effect change in a non-hierarchical environment
  • Experience in developing and managing a highly skilled workforce
  • Excellent communication, writing, and presentation skills
  • Proven track record in developing collaborations and improving teamwork across a diverse set of technical teams leading to more efficient and innovative outcomes
  • Experience interfacing with key customer and sponsor stakeholders
  • Strong customer relationship skills
  • Ability to incorporate industry best-practices into an organization
  • Working understanding of Information Technology infrastructure and systems
  • The selected candidate must be willing and able to obtain a security clearance

Preferred Qualification

  • Experience working in a scientific, engineering and business administration environment

WHY A QUALIFIED PROFESSIONAL SHOULD PURSUE THIS JOB

New ideas are all around us, but only a few will change the world.  That’s their focus at JPL.  They ask the biggest questions, then search the universe for answers—literally.   They build upon ideas that have guided generations, then share our discoveries to inspire generations to come.  Your mission—your opportunity—is to seek out the answers that bring us one step closer.  If you’re driven to discover, create, and inspire something that lasts a lifetime and beyond, you’re ready for JPL. 

JPL has retained Diligent Partners with the exclusive management of this important search.

Manager, Bioinformatics Software Engineering
Thermo Fisher Scientific
Canoga Park, California

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of more than $20 billion and approximately 65,000 employees globally. Their mission is to enable their customers to make the world healthier, cleaner and safer. They help their customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity. Through their premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – they offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services. 

Within Thermo Fisher’s $9B Specialty Diagnostics Group is the Transplant Diagnostics (TDX) business (also known as One Lambda), the worldwide leader in HLA (human leukocyte antigen) typing and antibody detection assays, known for its commitment to quality, service and innovation. Founded in 1984 by Dr. Paul Teraski, a pre-eminent researcher in the field of transplantation, One Lambda made its mark as a pioneer in transplant diagnostics. One Lambda’s tests are used by transplant centers for tissue typing, primarily to determine the compatibility of donors and recipients pre-transplant, and to detect the presence of antibodies that can lead to transplant rejection. Another recent acquisition of Thermo Fisher, Linkage Biosciences, brings molecular diagnostic testing capabilities for complex genetic testing, bringing a broader and deeper range of products to save lives.

As part of the team at Thermo Fisher Scientific, you would do important work like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your contribution will have real-world impact, and you will be supported in achieving your career goals.

The Position: Manager, Bioinformatics Software Engineering

The Manager, Software Engineering will work very closely with R&D teams to understand the software requirements and lead the team to deliver the software products on time. We are looking for a highly-skilled and motivated manager to lead our bioinformatics software engineering team. This role will oversee all activities in our internal bioinformatics software development; provide both strategic leadership and hands-on technical expertise.

Professional Responsibilities:

  • Manage a team of bioinformatics software engineers.
  • Provide technical guidance and mentorship.
  • Provide optimal software solutions within the given constraints such as time-line and budget
  • Develop software application and analytical tools that will support the various scientific and business needs of the company.
  • Develop and validate complex bio-analytical algorithms.
  • Develop bioinformatics pipelines to data mine and investigate allele sequence information.
  • Interview technical process owners to gather and understand project requirements.
  • Follow SDLC and create project specific documentation in compliance with ISO and FDA regulatory standards, including requirements specifications, design specifications, use cases and test cases.
  • Support the development of test scripts and end-user documentation by serving as a document reviewer and subject matter expert.
  • Participate in short-term tasks to provide one-time use support such as retrieving data from user’s home brew database, calculating and creating statistical reports for scientific publications or presentations.
  • Run data analysis, interpret data and provide summary reports for R&D development projects.
  • Actively participate in design and peer reviews.
  • Provide verbal and written technical presentations of prototype concepts, outcomes and software demonstrations to both the scientific and computer-literate communities within Thermo Fisher.
  • Ongoing collaboration and communication with other members of the team including project leaders, programmers, research scientists, research technologists, test/QA analysts, and documentation specialists.
  • Keep current on Software and Bioinformatics technologies. 

Required Professional Knowledge, Skills and Abilities:

  • 5 years people management experience in software development, ideally in a biotech environment.
  • Advanced knowledge of Computational Biology, Biostatistics, Bioinformatics, Mathematics, Data Sciences.
  • Proven ability to develop successful bio-analytical algorithms involving multivariate analysis.
  • Experience with C# or other object-oriented programming.
  • Proficiency with SQL Scripting, SQL database management tool.
  • Proven understanding and experience in the fields of genomics, experimental data processing, high-throughput data analysis, and genomic databases.
  • Strong understanding of principles of computer hardware, software and networking.
  • Significant experience with processing and investigating sequencing data.
  • Ability to work with Microsoft Excel and Office tools.
  • Ability to quickly learn and apply bio-scientific information to software development.
  • Ability to work efficiently on multiple projects simultaneously and meet necessary deadlines successfully.
  • Ability to maintain flexibility with respect to project work and environment.
  • Ability to lead a project from concept to implementation.
  • Ability to anticipate needs and problems while creating solutions.
  • Ability to communicate effectively to a diverse community of scientists, software developers, and management.
  • Strong problem solving skills.
  • Excellent verbal and written communication skills.
  • Excellent record keeping, documentation and organizational skills.
  • Inspires, motivates and collaborates with others.
  • Practices strong role-model leadership behaviors.

Preferred Qualifications:

  • Working knowledge in HLA, genetics, molecular biology, immunology, or biochemistry
  • Knowledge of Microsoft Visual Studio 2010 or later development tools
  • Experience with development in MATLAB, R, Perl or Python
  • Experience with Web development, ReactJS, ASP.NET, MVC, Web API, JSON, Cloud Computing

Education Qualifications:

  • PhD from an accredited higher education institution with studies in Bioinformatics, Life Sciences, Molecular Biology, Computer Science and 7 years of experience with bioinformatics or computational biology in an industry setting

OR

  • Master’s degree from an accredited higher learning institution with studies in Bioinformatics, Life Sciences, Molecular Biology, Computer Science or related field and 10 years of experience with bioinformatics or computational biology computing in an industry setting

OR

  • Bachelors’ degree from an accredited higher learning institution with studies in Bioinformatics, Life Sciences, Molecular Biology, Computer Science or related field and 15 years of experience with bioinformatics or computational biology computing in an industry setting.

WHY A QUALIFIED PROFESSIONAL SHOULD PURSUE THIS JOB

At Thermo Fisher Scientific, each one of their 65,000 extraordinary minds has a unique story to tell. Join them and contribute to their singular mission—enabling their customers to make the world healthier, cleaner, and safer.  With revenues of $22 billion and the largest investment in R&D in the industry, TFS gives its people the resources and opportunities to make significant contributions to the world.  You would be part of a smart, driven team that shares your passion for exploration and discovery.

Thermo Fisher Scientific has contracted with Diligent Partners with the exclusive management of this important search.

Director, Software Engineering
O'Neil Digital Solutions
Los Angeles, CA

O’Neil Digital Solutions (ODS) - The Coolest Company You’ve Never Heard Of

Los Angeles based ODS is a leader in providing the marketing communications and publishing needs of major corporations. With a large in-house programming staff, they deliver digital print and web-driven member communication solutions to the Healthcare, Financial, and direct mail markets. ODS has the largest installment of HP digital web presses in the world and are continuing to develop innovative digital finishing and inserting solutions to press the digital revolution forward. They are known for their quality focus and outstanding client service.  They have a diverse workforce keeping the focus on their people, trust and teamwork, and they maintain a high degree of integrity while exceeding the expectations of their clients. 

The Position: Director, Software Engineering

ODS is looking for an experienced software engineering director who is hands-on technically and fully knowledgeable in project management techniques, including the use of negotiation skills and influence to drive internal and external projects to completion in a timely and cost-effective manner.  The successful candidate will demonstrate high-caliber communication and project reporting skills.

  • Provide technical leadership, guidance, influence and mentoring for project teams as well as a route of escalation for project related risks and issues. The Director will drive project related communications to IT leadership, business leadership, and various project and program stakeholders to facilitate project definition, direction, and status, as well as partner with business leaders to achieve the goals of assigned projects.
  • Execute and implement the technical solution using iterative, RUP, or Agile Project Management Methodology (PMM) for a variety of projects including, but not limited to, new application deployments (Commercial, Off-The-Shelf (COTS) and custom), process improvement, application and technical upgrades, feature/function enhancements and technical infrastructure enhancements. The Director will lead matrix-style projects teams including, but not limited to, technical resources, Subject Matter Experts (SMEs), vendor representatives, and Business Analysts to achieve the stated goals of assigned projects.
  • Ensure the successful completion of assigned projects including all project related deliverables found within PMM including, but not limited to:
    • Identify, request, coordinate, and manage project resources.
    • Create, manage, and monitor Project resource assignments.
    • Perform periodic project-level quality reviews:
      • Ensure project schedules, risks, and issues are being maintained.
      • Ensure resource assignments are clear, well understood, and up-to-date.
      • Coordinate dependencies, critical path items, and resource allocations across projects.
      • Ensure project budgets, including ETC’s are managed and reported.
      • Ensure project, schedule, risks & issues, resource, vendor, etc. conflicts are addressed and/or escalated to key stakeholders.
    • Engineering team’s liaison to coordinate with the Infrastructure, Applications, Data, Business End-User teams, as well as other IT groups, for communication efforts as well as project execution efforts.
    • Determine the technical direction for the application solutions.
    • Lead and coordinate the design, development, implementation support and optimization of desktop, web-based, and mobile real-time application systems to support critical business functions.
    • Use object-oriented techniques and software engineering best practices including design review, code review, unit-testing, and re-factoring.
  • Mentor and provide technical leadership in collaborative design, implementation and testing of multi-tier software applications, web services, and database systems.

Required Skills:

  • Successful technical leadership on multiple software development projects – on-time and on-budget.
  • Effective management of project issues and risks.
  • Minimum of 7-10 years Project Execution experience completing medium-sized and moderately complex projects in a complex environment.
  • Has working knowledge of PMI process groups: Initiating, planning, executing, controlling and closing.​
  • 7-10 years of experience architecting & developing business critical and/or-web based eCommerce applications using .NET, SQL Server, Open Source, and/or Java/J2EE Frameworks.
  • Experience in object-oriented analysis & design, with advanced understanding of enterprise design patterns, frameworks, and service-oriented architecture.
  • Expertise creating detailed application design using UML, Process Flows, Sequence Diagrams, and pseudo-code level details.
  • Must have hands-on development experience in the past (previously a developer).
  • Excellent interpersonal and communication skills (verbal and written).
  • Experience in leading high performance, results-oriented teams with a sense of urgency and a commitment to quality.
  • Decisiveness: Makes timely and effective decisions.
  • Sends the right messages and information to appropriate audiences verbally and in writing; keeps people informed; adapts communication style to the needs of the audience in order to articulate the rationale and value of a position and ensure understanding.
  • Actively gathers appropriate level of participation and input to decision-making, and fosters same within team. Persuades others to see/recognize new perspectives to reach best outcomes by utilizing buy-in, persuasion and relationship building.
  • Assembles and effectively leads direct reports and/or partnership teams. Exceptional facilitator of teamwork and decision-making in virtual and in-person settings.
  • A strong mentor who pays personal attention to the growth and development of others, provides constructive feedback, and creates development opportunities.

Preferred Experience:

  • Consulting experience is a strongly desired.

Required Education:

  • Undergraduate degree in relevant area (e.​g.​ IT, Computer Science, Finance, Healthcare) is required.

ODS offers a competitive compensation package including a 401(k) savings plan, medical/dental/life insurance coverage, flexible spending and dependent care plan, paid sick, vacation, holidays, and profit-sharing benefits.

WHY A QUALIFIED PROFESSIONAL SHOULD PURSUE THIS JOB

This is an ideal role for a Senior Manager who has led complex software development projects for Big 4 or SI consulting firms, particularly if family or quality of life priorities cry for shifting onto a corporate IT career track.  ODS projects are unique and fascinating, leverage digital technologies and will allow you an opportunity to grow and shape your resources into an efficient, cohesive, high performing team.

As a company, ODS transforms highly complex data into rich, customer-centric communications, and it is doing extraordinarily well in this market segment. Companies in healthcare, financial, and other major industries rely on ODS for high-volume, high-mix communications that are accurate, timely, and secure. ODS’s customer-centric applications and services include electronic document delivery, web applications, high-speed digital printing (color and black & white), automated composition, offset printing, warehousing, and fulfillment services. ODS is a solution-based company that offers customers forward thinking solutions to design, create, print, and distribute their client communications. Collectively, ODS’s team of industry experts has over 200 years’ worth of experience and expertise in publishing services and enjoy a global reputation for excellence and innovation. Their broad knowledge base enables it to build and manage innovative solutions for a diverse customer base. They infuse each project with experience and technology tailored to meet client requirements.

O’Neil Digital Solutions has retained Diligent Partners with the exclusive management of this important search. 

Senior Vice President, Enterprise Salesforce Platform
City National Bank
Los Angeles, California

City National Bank's mission is to provide the ultimate banking experience for successful entrepreneurs and professionals through an uncommon dedication to extraordinary service, proactive advice and total financial solutions. City National started with a basic premise: Business is personal.

City National Bank is backed by $48.7 billion in total assets, and provides banking, investment, and trust services through 72 offices, including 19 full-service regional centers, in Southern California, the San Francisco Bay Area, Nevada, New York City, Nashville, Atlanta, Minneapolis, and Washington, D.C. The company and its investment affiliates today manage or administer $64.9 billion in client investment assets. City National provides entrepreneurs, professionals, their businesses, and their families with complete financial solutions. Highly personalized client relationships, combined with a full range of sophisticated financial products—commercial lending, private banking, and wealth management capabilities—plus the best talent in the financial industry distinguish City National from its competition. City National provides a premier banking and financial experience through a dedication to extraordinary service, proactive advice, and complete financial solutions. As of January 31, 2018, the Company had 4,500 colleagues. For more information about City National, visit cnb.com. On November 2, 2015, City National merged with Royal Bank of Canada. For more information about RBC, please see rbc.com.

The Role

The Enterprise Salesforce Manager plays a leading role in defining the vision, roadmap, and execution of a “Digitally-Enabled” relationship bank. To achieve our growth and client-engagement objectives, this leader works closely with key stakeholders groups to build out the vision, roadmap, deployment, and support capabilities across Sales, Service, Marketing, and Analytics. They proactively advocate for to the needs of prospects, clients, and colleagues. They articulate the “art of what’s possible” through external benchmarks, competitive insight, and industry studies to introduce new ideas to drive success.

The Position: SVP – Manager, Enterprise Salesforce Platform

The SVP – Manager, Enterprise Salesforce Platform works with his/her IT Department counterpart (SVP, CRM Technology) and others to lead a team of internal and external resources on a mission-critical implementation of Salesforce across the enterprise.

In addition to the partnership with IT, this position requires significant use of initiative and independent judgment in managing the direction and roadmap initiatives, collaborating with other stakeholders from City National's business units and CRM program area, as well as external consultants, third-party vendors, and Salesforce.

Basic Function

  • Responsible for the continued business success, governance, roadmap, and adoption of the overall enterprise-wide deployment of Salesforce and its surrounding ecosystem at City National Bank.
  • Works closely with the individual lines of business, functional owners, and key stakeholders to ensure consistency in the execution of the broader vision.
  • Acts as a change agent by introducing best practices for sales, service, and marketing capabilities; helps educate the organization on pathway forward. 
  • Maintains strong relationships with executive stakeholders to align LOB needs balanced with Enterprise objectives. 
  • Keeps an eye on transformational capabilities for the ecosystem that can accelerate business objectives, including data, analytics, AI/ML capabilities, etc.
  • Works with partners to define and execute upon the broader roadmap to build a digitally-enabled relationship Bank.

Responsibilities

  • Sponsorship and ownership of the Salesforce.com platform, including active and visible advocacy across user groups.
  • Manages the business-oriented portion of the Center of Excellence, acting as an advocate of both client and colleague needs. 
  • Liaise with executives to understand business priorities and validate roadmap.
  • Work with key stakeholders, including divisional leaders, the sales strategy council, digital channels, B&IS and BATS to codify business imperatives into a 1/3/5-year implementation vision and roadmap.
  • Acts as the business owner of the platform, responsible constructing, validating, and managing the vision, roadmap, resources, engagement model, and adoption. Understands the sequential order in which capabilities should be developed to build a strong foundation before pursuing incremental benefits.
  • Works with executive stakeholders to understand business priorities and challenges; helps suggest and identify improvements to address needs.
  • Manages the business team, consisting of the Product Owner, Adoption and Change Management, and User Engagement through an Agile model.
  • Helps craft out the business case and resourcing needs to further expanded capabilities, including but not limited to agile scrum teams, effectiveness/capabilities functions, metrics and analytics, etc. 
  • Close partnership with the Technology owners to validate shared roadmap.
  • Fosters a sense of partnership with leadership and representatives from Lines of Business, staff, and related functions. Partners with peers in Technology and Digital to build out an aligned roadmap for the organization.
  • Works closely with the broader internal and external innovative communities to understand relevant solutions and capabilities to drive business success.
  • Builds out metrics to track the business performance and operational achievements in the Center of Excellence.
  • Assisting the development of business cases.
  • Communicates project status and milestone completion to Executive Management, Business Leaders and IT.
  • Defines the change management / user adoption strategy and metrics.
  • Manages potential project roadblocks, risks, and issues, and ensuring timely and effective resolution.
  • Manage Salesforce program to the overall budget, schedule, scope of projects, and compliance with City National Bank policies and practices.
  • Supports and reinforces targeted behaviors that contribute to goals and colleagues understanding of CNB’s vision for Salesforce. 
  • Supporting team through change while minimizing disruption and keeping focus on productivity and morale. 
  • Provides focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance.
  • Executing Performance Management processes, including ensuring development plans and performance reviews are in place.
  • Works to develop competencies and skillsets to keep up-to-date with agile tools and processes (i.e., provide training).
  • Supporting senior management in the development of workforce skill sets in order to meet transformation needs and achieve strategic goals.
  • Develops program resourcing strategy and plans with the teams.
  • Designs and executes continuous improvement of processes to nurture team productivity.
  • Holds team members accountable.
  • Completes all required training.
  • Complies fully with all Bank policies and procedures, as well as all regulatory requirements.

Basic Qualifications

  • Bachelor degree required, MBA or relevant graduate degree preferred.
  • Minimum of seven (7) years of experience working in a financial services organization with emphasis in Wealth Management, Private or Commercial Banking.
  • Minimum of five (5) years of experience with CRM applications.
  • Minimum of five (5) years of experience managing large scale projects.

Abilities, Job Skills and Knowledge

  • Must have 5-7 years of experience in a managerial role supervising a team.
  • Experience with Salesforce.com required.
  • Must have very strong verbal and written communication skills with the ability to communicate effectively at all levels of the organization.
  • Must be highly motivated and have experience running projects with transformational potential.
  • Ability to influence and educate leadership, peers, and directs on best practices in building out a digitally-enabled relationship-driven organization.
  • Must be able to effectively solve problems while considering all stakeholders.
  • Comprehensive and holistic thinker who can understand end-to-end processes and projects alike.
  • Ability to effectively manage a budget.
  • Deep experience working cross-functionally with leadership to meet the needs of clients, colleagues, leadership, and expanded stakeholders (regulatory needs, etc.).

Personal Characteristics

The successful candidate will have the following personal characteristics:

  • Strong leadership and interpersonal skills
  • Comfortable being held accountable for achieving results
  • Has the desire, patience, and persistence necessary to undertake new challenges and to develop and lead; balances these characteristics and actions with sound judgment
  • Great integrity and high ethical standards
  • Analytical and intuitive
  • Proven ability to establish and maintain effective relationships with widely diverse groups

In addition, she/he will exhibit those qualities that are consistent with City National Bank’s “P.R.I.D.E.” statement as follows:

  • Ability to work together as a team, investing in the personal development of team members, and recognizing and celebrating the team’s success
  • Integrity in valuing diversity, communicating openly, and maintaining high professional and ethical standards
  • Dedication to achieving profitability and planned goals, delivering quality service and expertise, and intelligently managing risk
  • Entrepreneurial spirit, acting with initiative and tenacity, continually seeking out new business, pursuing better, more innovative ways of doing business, and delivering with excellence

WHY A QUALIFIED PROFESSIONAL SHOULD PURSUE THIS JOB
This is an extraordinarily exciting time to be part of City National Bank. Long known as the largest commercial bank headquartered in Los Angeles, and respected for its superior treatment of its clients, the 2015 merger with RBC presented an opportunity for the Salesforce team to take its high performance to the next level, and the team has made quite a bit of progress since that time. With RBC’s continued investment, City National’s leadership team has an opportunity to leverage technology solutions more often associated with banks many times the size of City National, and to be a beachhead as RBC extends its reach into the U.S. market.

City National Bank has entrusted Diligent Partners with the exclusive management of this important search. 

Testimonials

"We just completed a long and challenging search with Diligent Partners for a partner-level executive for our management consulting firm.  Completing a search like this for a small, culture-driven firm was no easy task, and we put both George and Scott through the ringer with our selectiveness, stubbornness, and hundreds of questions.  Both George and Scott did a great job working with us, walking us through all the details, and most importantly, finding several extremely well qualified candidates for us to meet with and ultimately hire.  Our search came with some self-inflicted bumps along the way, and I was impressed with the manner in which Diligent Partners stuck with their commitment to us from day one to the first day on the job of our new executive.  We liked their candidates so much, we ended up hiring two."

Greg Long
Director & Co-Founder, Caiman Consulting

"George and Scott have just completed a most professionally effective engagement for one of my critical IT Director positions.  Every step of the process was made clear and was executed with precision.  Their sourcing generated for my organization a viable cadre of leader-candidates whose credentials were aligned with our requirements and yet reflected variations in focus, personality, and style.  Their assessments were spot-on, just the right balance of reality and optimism.  Their leader-candidates were so well qualified that even those not selected proved to be strong candidates for other opportunities in my organization.  DP's work is the most satisfied I've ever been with an executive search firm's performance."

Tom Ream
Regional CIO, Sacramento-Sierra Region, Sutter Health
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