Opportunities

AVP, IT Business and Customer Solutions
HMSA, Blue Cross Blue Shield Hawaii
Honolulu, Hawaii

Hawaii Medical Service Association, Blue Cross Blue Shield Hawaii, (HMSA) is a nonprofit health insurer in the state of Hawaii. HMSA was founded in 1938, is an independent licensee of the Blue Cross Blue Shield Association, and is the largest insurer in the state of Hawaii serving more than 700,000 people.  The company generates over $3 billion in annual revenue and has over 1400 employees.  The IT Department at HMSA has about 190 employees plus 300-400 contractors via a managed service provider arrangement.

HMSA IT and Digital Strategic Plan

As the healthcare market shifts and technology continues to expand, HMSA is initiating fundamental institutional changes to remain the most trusted payor in Hawai’i. Over the past few years, HMSA has taken steps to advance beyond the traditional stance in the market to becoming a true health organization.  As the largest healthcare payor in Hawai’i, rather than just funding care, HMSA is committed to taking an active role to improve the lives and well-being of our members, applying Social Determinants of Health (SDOH) tools and advanced population health analytics. ​ 

HMSA is continuing efforts towards the implementation of value-based relationships with providers to integrate the delivery of care and reduce costs. Modernized technology and an enterprise data platform will be foundational requirements as HMSA shifts to value-based care (VBC) together with the providers and health systems. To achieve these objectives, HMSA IT is implementing a multi-year Digital Strategy which will influence the company’s strategic IT and Digital roadmap that incorporates digital health technology, process automation to ease our already overburdened staff and resources and stronger enterprise data analytics and reporting functions.  Specifically, the aim of the 2022-2024 IT and Digital Strategic Plan is to align IT support and delivery, as well as the company’s technology and data infrastructure to achieve HMSA’s business strategic goals. 

The Position: AVP, IT Business and Customer Solutions

This position is responsible for leading Business and Customer Solutions and HMSA. The scope includes Application Development and Maintenance, Application Testing, Technology Architecture / Planning, Technology Usability / Change Management and Delivery and Deployments.

It also includes Environment planning, DevOps implementation and Agile coaching services. This executive is responsible for working with key business and IT partners to deliver information technology solutions that are aligned with HMSA strategic and tactical plans. This position must supply the leadership and creativity to build and manage a highly effective organization that supports HMSA’s IT and Digital Strategy.

This responsibility includes working closely with business leaders, other peers across the IT organization and strategic business partners. The individual must also be highly effective in delivering technology solutions with a proven track record of large-scale program execution.

This individual is also accountable for participating in the preparation of IT elements of new program business cases and participating in governance, compliance, and other forums requiring support from the Business and Customer Solutions team.  Moreover, this individual will be part of IT transformational initiatives to improve the overall IT capabilities and platforms.

To be successful in this environment, this position will need to combine both technical and social intelligence, creativity, and innovation. S/he must be able to effectively communicate technical subjects to IT, business, and strategic partners. The individual will be required to operate under a high degree of autonomy across the enterprise and must be able to demonstrate the ability to influence (vs. control) outcomes favorably to deliver results.

This position will manage a significant portion of the IT BAU and strategic budgets.  This executive will manage a team of approximately 60 FTEs and 200+ contract staff distributed in multiple locations and must have experience in managing partner relationships with large off-shore and on-shore teams.

ESSENTIAL RESPONSIBILITIES:

  • The primary responsibilities for this position involve providing oversight and executive level management of the following technology functions: Applications Development, Applications Testing, Technology Architecture/Planning, Technology Usability/Change Management, API Management, Platform planning, and Agile/DevOps implementation.
  • Applications Development - Lead multiple teams in the development of world class integration services platform, websites, mobile solutions, and automation in support of the Business and Customer Solutions strategic and tactical plans. Specific responsibilities include:
    • Lead the development, establishment, and enforcement of development and architectural standards for new applications, products, and/or enhancements throughout their development/product lifecycles.
    • Build software solutions which meet and exceed operating targets of reliability, security and performance enabling efficient workflows & high-quality user experiences.
    • Employ agile based development methodologies and introduce new modes of development practices aligned with changing business priorities and roadmaps.
    • Partner with peers in other departments to identify opportunities to increase overall efficiency and time to market.
    • Collaborate with peers in the organization to identify opportunities to improve the technology stack with strategies for cloud migration, data management and digital transformation.
    • Apply established metrics to determine the readiness, quality, and operability of software, systems, and products due for release to clients and/or within the enterprise.
    • Proactively improve the overall software delivery process for these areas, streamlining our ability to predictably deliver software.
  • Applications Testing - Lead multiple teams to provide testing services in support of regional and enterprise-wide Business and Customer Solutions initiatives. Specific responsibilities include:
    • Coordinate testing services across all HMSA programs and initiatives receiving services from the department.
    • Manage the onsite and offshore testing resources in a manner that achieves maximum productivity.
    • Partner with business and executives to negotiate and establish collaborative quality/testing activities, capacity, and capability.
    • Evaluate the efficacy of product quality standards and measures.
    • Establish product quality measure sampling, benchmarks, and baseline criteria.
    • Sponsor organizational change using models of industry best practices relating to QA/Testing tools, techniques, controls, measurement, and analysis.
    • Monitor risk management activities.
    • Be accountable for establishing shared service governance protocols.
  • Technology Architecture/Planning – Working in partnership with the IT Leadership Team, provide application technology planning, solution design and delivery for the Business and Customer Solutions organization. Specific responsibilities include:
    • Provide technology roadmaps and strategic architectures in support of the HMSA IT and Digital Strategic plan.
    • Serve as the focal point for new technology assessments and recommendations.
    • Provide architecture governance and represent Business and Customer Solutions on technology standards committees.
    • Drive life cycle management strategic direction.
    • Drive solution architecture development and delivery in support of Business and Customer Solutions programs and initiatives.
  • Technology Usability / Change Management – Provide technology usability and change management services in support of the Business and Customer Solutions programs and initiatives.
    • Leverage large-scale change management, readiness and optimization strategies and approaches to prepare users to be effective in using technology solutions.
    • Leverage human factor engineering and UI/UX expertise to design technology solutions that are intuitive, efficient, and meet the user’s needs.
  • Integrated Service Management - Provide for governance of Service Management within Business and Customer Solutions Technology Services; by bringing technology and practice expertise to the delivery of IT services and support of critical business applications.
    • Provide service delivery oversight for all application owners to address business needs, improve the level of service to users, to help control costs and to deliver on the expected goals
    • Serve as a focal point for Business and Customer Solutions in collaboration with other IT service providers to meet the demand more efficiently for technology, oversee IT operating level commitments, translate IT centric communications into meaningful business centric conversations and ensure the IT services delivered align with expected business outcomes

REQUIRED EDUCATION:

  • Bachelor’s degree in IT OR four (4) years of experience in a directly related field.
  • High School Diploma or General Education Development (GED) required.

REQUIRED QUALIFICATIONS:

  • Minimum fifteen (15) years of progressive IT management experience in roles of increasing responsibility including expertise in IT applications development, integration, and delivery experience in a multi-regional or national environment is required.
  • Minimum seven (7) years of leadership and budget management combined.
  • Current knowledge of technology and trends in the Healthcare industry.

REQUIRED LEADERSHIP COMPETENCIES:

Strategic/Systems Thinking: Understands the connections and relationships across functions and entities for both internal and external constituencies; thinks appropriately into the future.

Planning and Execution: The candidate must be equally skilled in strategy and execution abilities. Diplomatic in contract relationships with outside vendors and should be fully engaged in knowing all facets of the business. Embraces teamwork and is action and results oriented.

Change Leadership: Initiates and/or sponsors change efforts; aligns resources, overcomes resistance, and engages/motivates others to implement and sustain change efforts.

Collaboration/Influence: Actively gathers appropriate level of participation and input to decision-making and fosters same within team. Persuades others to see/recognize new perspectives to reach best outcomes by utilizing buy-in, persuasion and relationship building.

Multi-level Management: Comfortable interacting with all levels of executive and non-executive management, with the ability and the desire to work within a team. Must be able to defend his/her position on issues, share opinions and challenge executives on unfavorable decisions regarding technical resources.

Interpersonal Relationships: Possesses excellent interpersonal skills with an ability to adapt to a diverse set of personalities.  Able to interface with management, company personnel and vendors on a regular basis, to obtain or provide information.  Has a propensity to project a positive attitude, look for solutions to problems and envision opportunities for future needs.  Collaborates with others through teamwork and shares ideas to work toward a common goal.

Organizational Strength: Demonstrated experience in successfully managing complex organizational initiatives involving multiple functions and multiple business units/regions. Includes the identification and articulation of problems, influencing the decision-making process as well as delivery of expected results.

Develops Others: Pays personal attention to the growth and development of others, provides constructive feedback, and creates development opportunities.

Results Orientation: Does what is necessary to improve performance; balances the resources necessary to produce desired outcomes; tracks and monitors performance.

Communication: Sends the right messages and information to appropriate audiences verbally and in writing; keeps people informed; adapts communication style to the needs of the audience, using active listening, comprehending questions, and providing answers.

Decisiveness: Makes timely and effective decisions.  Possesses knowledge of processes necessary to make informed decisions.

Partnership: Strategically partners across areas, entities, and functions to achieve long-term performance goals and re-allocates resources as needed. Works to achieve "win-win" solutions to achieve outcomes. Holds others accountable for developing and maintaining partnerships.

Service Orientation: Focuses and aligns actions and decisions on ways to enhance service.

Team Focus: Assembles and effectively leads direct reports and/or partnership teams. Exceptional facilitator of teamwork and decision-making in virtual and in-person settings.

Emotional Intelligence: Demonstrates awareness and effective management of emotions in conduct of leadership responsibilities and how one's emotions impact decisions, actions, and desired outcomes. Manages and adapts emotions in a constructive way to produce desired results.

Cultural Competence: Considers and uses cultural dimensions in workforce planning and development, and the formulation and enacting of business strategies.

Personal Development: Is open to and seeks new learning opportunities; embraces and responds to feedback from others. Quick study who operates well in a business characterized by fluidity and quick pace.

WHY A QUALIFIED PROFESSIONAL SHOULD PURSUE THIS JOB

HMSA is Hawaii’s leading provider of health care coverage, insuring more than half the state.  When you work at HMSA, you make a positive difference in the lives of the people of Hawaii. HMSA has been serving Hawaii’s people since 1938 with some of the finest employees in the state.  Moreover, with HMSA’s IT and Digital Strategic Plan mentioned above, this AVP, IT Business and Customer Solutions role will be vital to the success of this large set of work streams that affect the entire enterprise and its various internal and external stakeholders.  It’s an exciting time to work for HMSA. If you’re looking for a community-minded company that offers challenging work and provides you with quality benefits and compensation, HMSA is it.  And, for anyone relocating to Hawaii for this role, you’ll truly be working in what everyone agrees is paradise.  As a side note, HMSA has adopted a flexible hybrid workplace model and a majority of the IT organization works from home.   

HMSA has retained Diligent Partners with the exclusive management of this important search.

Director, Operations Technology
Tufts Technology Services
Tufts University
Medford, MA

Tufts Technology Services (TTS) is a university-wide service organization committed to delivering technology solutions in support of Tufts’ mission of teaching, learning, research, innovation, and sustainability. With staff across all of Tufts’ campuses, as well as a 24x7 IT Service Desk, we collaborate with schools and divisions to meet the demands of a global, mobile community. We promote a collaborative, flexible work environment, embrace diversity and inclusion, and encourage personal and professional development.

With four campuses in Massachusetts, Tufts is a research university committed to helping students and faculty generate bold ideas, innovate, and become active citizens of the world. Tufts' unique combination of research and liberal arts attracts students, faculty, and staff who thrive in an environment of curiosity, creativity, and engagement.

The Position: Director, Operations Technology

The Director, Operations Technology will report directly to Tufts University’s Chief Information Officer (CIO) and will work closely with executive leadership in the Operations Division to provide strategic leadership, vision, planning, and support for IT solutions that enhance and advance business objectives. Client areas include Campus Planning, Dining, Facilities, Auxiliary Services (events, transportation/parking/fleet, bookstore, mail), Public Safety, Capital Projects, and Real Estate (150+ buildings).

This position will plan, design, and lead technical efforts for the Operations area and will be responsible for identifying, recommending, developing, implementing, and supporting cost-effective technology solutions that allows the Operations Division to effectively carry out their business and strategic initiatives. Direct reports will include a systems admin/engineer, and a second role to be hired (to be defined with the CIO). There are plans in the next two years to add another position as part of a geospatial data systems initiative.

The Director will work closely with other leaders in Operations and TTS to understand, provide guidance and advise on all technical needs including support of existing applications and new IT acquisitions. They will be responsible for implementing standards to ensure that technology is enabling Operations its key priorities, and that technology is deployed with consistency and long-term sustainability in the division. They will work closely with end users to help address and solve critical business and functional needs and problems by providing business analysis, end to end process design, and identification and translation of business requirements into technical specifications. The work designation for this position is on-campus, however, there is on occasion some flexibility for remote work.

Strategic Leadership Accountabilities

  • Collaborate with Executive leadership in Operations to understand their long-term strategic plans to develop a cohesive roadmap for information technology.
  • Provide strategic counsel and education on technology trends and opportunities and serve as a conduit to the Operations Division on University technology strategies, guidelines, and pipeline projects.
  • Lead strategy discussions regarding the use of technology within Operations. Attend Operation Division business planning and prioritization meetings to review and provide guidance on technology needs, strategy, and assumptions.
  • Provide technology guidance, develop standards, and ensure best practices for acquiring and enabling efficient and cost-effective information technology investments in systems and solutions.
  • Manage and oversee the IT operational and strategic planning processes, including business requirements gathering and project planning efforts. Work with TTS colleagues across directorates to plan, schedule, and resource Operations project work.

Business Transformation

  • Works closely with business process improvements team in Operations, who implements improvements and innovations to business processes associated with all areas of Operations.
  • Benchmark, analyze, advocate, and make recommendations for the improvement of IT applications and systems; track cost/benefit for technology investments; measure performance and report performance indicators to key stakeholders; partner to develop business cases for the introduction of new technology.
  • Working closely with TTS Infrastructure group, conduct software upgrades of applications and install/and configure software and related modules and components, including application servers and web servers and required application patches and upgrades based on a defined release schedule.
  • Execute solution design activities such as data mapping, object modeling, page layout design and rule logic definition.
  • Working closely with members of Tufts IT Security Group ensure that all application security requirements defined by business and functional users are successfully implemented, documented, and tested.
  • Stay abreast of Operations product evolution and proactively lead efforts to identify, research and test new, emerging, and innovative technologies, and solutions that will improve and provide high quality service delivery and support capabilities.

Engagement

  • Manage vendor partnerships with technology providers.
  • Serve as Tufts Technology Services (TTS) IT Service Provider (ITSP) to Operations Division for services and questions related to technology.
  • Actively participate in TTS senior leadership meetings and initiatives.

Required Leadership Competencies

  • Excellent leadership skills required, as well as the ability to lead and work as part of a team.
  • Strong business partner (customer) focus, with a consultative, collaborative, client-service, and team-oriented style.
  • Experience effectively managing relationships with internal business partners, service partners, and vendors.
  • Must be goal-oriented and timeline driven, possess expert organizational skills and enjoy working with people.
  • Ability to decompose IT services into the base competencies and capabilities required to deliver them.
  • Prioritization skills and experience.
  • Strategic leadership experience and ability to facilitate alignment across multiple geographies.
  • Financial discipline, including budget and investment planning and ongoing management of financial performance to plan for operating expenses and projects.
  • Excellent verbal, written, and interpersonal communication skills.
  • Ability to present and discuss strategies and technical information in a matter that establishes rapport, persuades others, and establishes understanding, for technical and nontechnical audiences.
  • Ability to combine strategic business and technical direction and translate concepts into actionable implementation plans.
    • Experience with technical management, including staffing, training, coordinating, organizing, monitoring, and coaching technical employees. Ability to inspire technical people to achieve outstanding results.
    • Self-motivated. Must be highly professional and results oriented.  Ability to work independently, plan workload and deliver on commitments.

Required Education, Background, And Certifications/Licenses

  • Skills and knowledge typically acquired through a preferred but optional Bachelors’ Degree in a related field and 10+ years of progressive management.
  • Working knowledge and understanding of the Operations business.
  • Expert collaboration and customer service skills and demonstrated experience building and maturing relationships at all levels of an organization to align technology solutions with functional needs.
  • Ability to communicate strategy and project status clearly and effectively to a diverse client and partner base consisting of both technical and non-technical individuals.
  • Demonstrated ability to effectively set goals and priorities and work effectively in a fast-paced environment and under pressure from multiple competing deadlines; ability to exercise sound judgment in proactive problem-solving.
  • Technical background in IP networking, understanding databases and SQL, large-scale data collection and analysis, applications, and system architecture.
  • Be comfortable meeting with senior leaders and comfortable with sleeves rolled up in the field addressing technology issues.

Preferred Experience

  • Extensive knowledge and understanding of facilities operations.
  • Experience with ESRI or other GIS mapping software, facilities management software such as Maximo.
  • Experience with building controls, including HVAC, lighting, electrical and other utility metering, AFDD; related technologies including Modbus, BACnet, DALI.

WHY A QUALIFIED PROFESSIONAL SHOULD PURSUE THIS JOB

Tufts Technology Services (TTS) is a university-wide service organization committed to delivering technology solutions in support of Tufts’ mission of teaching, learning, research, innovation, and sustainability. With staff across all of Tufts’ campuses, as well as a 24x7 IT Service Desk, they collaborate with schools and divisions to meet the demands of a global, mobile community. TTS provides a collaborative, flexible work environment, embrace diversity and inclusion, and encourage personal and professional development. As the Director, Operations Technology, you’ll get to support and work closely with a broad cross-section of university operations leaders, as well as with members of Tufts IT Security Group. If you have such a passion to lead IT while being a key part of TTS overall, you will learn and grow under a well-respected VP/CIO while having a large, positive impact on the university. For more about TTS, see their departmental website: https://it.tufts.edu/about/organization.

Tufts University has retained Diligent Partners with the exclusive management of this important search.

Director of Clinical Technology & Informatics
School of Veterinary Medicine
Tufts University
North Grafton, MA

With four campuses in Massachusetts, Tufts is a research university committed to helping students and faculty generate bold ideas, innovate, and become active citizens of the world (https://provost.tufts.edu/active-citizenship/). Tufts'​ unique combination of research and liberal arts attracts students, faculty, and staff who thrive in an environment of curiosity, creativity, and engagement. 

Cummings School of Veterinary Medicine

Cummings School of Veterinary Medicine educates veterinary and graduate students who advance health and wellness for all species with compassion, curiosity, and commitment to evidence-based medicine. Its healing, learning, research, and active citizenship enable animals and humans worldwide to live healthier lives.

Its progressive academic programs, high-quality clinical care services, and original research have brought Tufts University national and worldwide acclaim. Cummings Veterinary Medical Center treats more than 80,000 patients a year including small companion animals, exotic pets, horses, farm animals, or sick and injured wildlife creatures. As the only veterinary school in New England, it trains and engages future veterinarians and advances the field of veterinary medicine through integrated pre-clinical and clinical research programs. Its students are exposed to and often work alongside faculty members who engage in some of the latest research and leading-edge treatments.

The Position: Director of Clinical Technology & Informatics – School of Veterinary Medicine

Reporting to the Tufts University Vice President and Chief Information Officer with a dotted line reporting relationship to the Cummings School of Veterinary Medicine’s Executive Associate Dean, the Director provides leadership for the school clinical IT team, including all information systems

that support delivery of patient care, diagnostic services, clinical education, and clinical research. The Director ensures responsive and reliable day-to-day operations, supporting the school’s clinical services, diagnostic services, delivery of clinical education, the clinical and comparative medicine research enterprise, and the evolution of clinical information and health sciences technology.

Responsibilities include administration, implementation, and support and training related to the clinical information systems installed across the school. The Director provides oversight for the integration of technology and associated data with clinical practice. He or she leads and/or participates in committees representing the needs and requirements of clinical operations and serves as an advocate for the use of information technology in the clinical setting. In addition, the Director works collaboratively with other areas within Tufts Technology Services (TTS), the school, and other internal and external stakeholders to ensure a leading-edge technology environment that directly supports the clinical and related teaching and research needs.

Primary Leadership Accountabilities

  • Develops, oversees, and implements coordinated, long-term strategies to provide high quality information systems to support clinical and diagnostic operations, and related teaching and research at the school.
  • Creates and maintains a strategic 3- to 5-year technology plan.
  • Proactively assesses and anticipates user needs through periodic rounds with individuals and individual clinical services to provide support and service, including discussion of opportunities to take advantage of existing tools and workflows.
  • Identifies information system requirements and recommends and executes workflow changes, including overseeing resolution of conflicting requirements for clinical systems across the departments.
  • Ensures clinicians and staff have a high level of customer satisfaction with services and products provided, including maintaining a comprehensive 24/7 remote support service. Serves as primary escalation point for IT emergencies.
  • Keeps abreast of new developments within clinical informatics. Maintains a strong understanding of technology and its evolving applications pertinent to school needs.
  • Collaborates with clinical teams and administration in researching, developing, and selecting new technologies that will improve the clinical process and workflow.
  • Develops and oversees implementation of an analytics and reporting infrastructure to support operations, research, and teaching.
  • Extends and enhances the use of analytics and data-driven decision-making.
  • Ensure that IT systems and strategy support revenue objectives for clinical operations.
  • Actively manages vendor relationships with technology providers including taking a leadership position within the user community, proposing, and prioritizing enhancement requests and developing upgrade plans.
  • Guides choices between customized and off-the shelf solutions.
  • Keeps abreast of best practices in technology in school health science practice and care.
  • Advances and transforms the application of technology in clinical practice.
  • Participates in and represents the technology in the school in professional organizations.
  • Supervises, mentors, and provides professional development opportunities to the Clinical IT staff.
  • Understands and enforces compliance with federal and state guidelines and policies (HIPAA, etc.).
  • Ensures best practices having to deal with cybersecurity.

Daily Operational Responsibilities

  • Oversees assignment of items to the appropriate entity (software vendor, IT, Training, Operations).
  • Ensures that systems and integrations are functioning at a high level.
  • Manages projects and initiatives to improve the technology environment.
  • May lead weekly client support meetings.
  • As needed, assists school leaders on other technology projects.
  • Serves as key member on committees concerning technology at the school and the university.

Required Leadership Competencies

  • Excellent leadership skills required, as well as the ability to lead and work as part of a team.
  • Strong business partner (customer) focus, with a consultative, collaborative, client-service, and team-oriented style.
  • Experience effectively managing relationships with internal business partners, service partners, and vendors.
  • Must be goal-oriented and timeline driven, possess expert organizational skills and enjoy working with people.
  • Ability to decompose IT services into the base competencies and capabilities required to deliver them.
  • Prioritization skills and experience.
  • Strategic leadership experience and ability to facilitate alignment across multiple geographies.
  • Financial discipline, including budget and investment planning and ongoing management of financial performance to plan for operating expenses and projects.
  • Excellent verbal, written, and interpersonal communication skills.
  • Ability to present and discuss strategies and technical information in a matter that establishes rapport, persuades others, and establishes understanding, for technical and nontechnical audiences.
  • Ability to combine strategic business and technical direction and translate concepts into actionable implementation plans.
    • Experience with technical management, including staffing, training, coordinating, organizing, monitoring, and coaching technical employees. Ability to inspire technical people to achieve outstanding results.
    • Self-motivated. Must be highly professional and results oriented.  Ability to work independently, plan workload and deliver on commitments.

Required Education and Experience

  • Skills and knowledge typically acquired through a Bachelor’s Degree in a related field and 10+ years of progressive management, or Bachelor’s Degree and 5 years working in a clinical setting with preference for experience with health science practice/care.
  • At least 2 years working with clinical systems software.

 WHY A QUALIFIED PROFESSIONAL SHOULD PURSUE THIS JOB

Tufts Technology Services (TTS) is a university-wide service organization committed to delivering technology solutions in support of Tufts’ mission of teaching, learning, research, innovation, and sustainability. With staff across all of Tufts’ campuses, as well as a 24x7 IT Service Desk, they collaborate with schools and divisions to meet the demands of a global, mobile community. 

TTS provides a collaborative, flexible work environment, embrace diversity and inclusion, and encourage personal and professional development.  As the Clinical IT leader for the School of Veterinary Medicine, you’ll get to support and work closely with those who care for, teach, and do leading research with animals.  If you have such a passion to lead IT in such a field while being a key part of TTS overall, you will learn and grow under a well-respected VP/CIO while having a large, positive impact on the School.  For more about TTS, see their departmental website: https://it.tufts.edu/about/organization. For more information about the Cummings School of Veterinary Medicine, see https://en.wikipedia.org/wiki/Cummings_School_of_Veterinary_Medicine.

Tufts University has retained Diligent Partners with the exclusive management of this important search.

 

Director of Clinical Technology & Informatics
School of Dental Medicine
Tufts University
Boston, MA

With four campuses in Massachusetts, Tufts is a research university committed to helping students and faculty generate bold ideas, innovate, and become active citizens of the world. Tufts'​ unique combination of research and liberal arts attracts students, faculty, and staff who thrive in an environment of curiosity, creativity, and engagement.

Tufts School of Dental Medicine

 Tufts University School of Dental Medicine (TUSDM) offers a diverse, interdisciplinary, and patient-centered educational environment renowned throughout the world. Since Tufts’ founding in 1868, we have been committed to excellence in education, research, patient care, and community service.

 At TUSDM, we train our diverse body of students and residents to practice dentistry in the 21st century. By treating patients in the school’s Teaching Clinics and through a variety of externships at hospitals and government-sponsored dental clinics around the country, our students and residents understand not just how to apply science to practice, but how to employ compassion in the treatment of human illness.

The Position: Director of Clinical IT Technology & Informatics

The Director provides leadership for the school clinical IT team, including all information systems that support delivery of patient care, clinical and pre-clinical education, and research.  The Director ensures responsive and reliable day-to-day operations, supporting the school’s research enterprise, the development of plans for the growth of clinical information technology, and advancing the application of health science technology. 

Responsibilities include administration, implementation, and support and training related to the clinical information systems installed across the school. The Director provides oversight for the integration of technology and associated data with clinical practice. He or she leads and/or participates in committees representing the needs and requirements of clinical operations and serves as an advocate for the use of information technology in the clinical setting. In addition, the Director works collaboratively with other areas within TTS, the school, and other internal and external stakeholders to ensure a leading-edge technology environment that directly supports the clinical and related teaching and research needs.

Primary Leadership Accountabilities

  • Develops, oversees, and implements coordinated, long-term strategies to provide high quality clinical information systems to clinical operations and related teaching and research at the school.
  • Creates and maintains a strategic 3 - 5 year technology plan.
  • Proactively assesses and anticipates user needs through periodic rounds with individuals and individual clinical services to provide support and service, including discussion of opportunities to take advantage of existing tools and workflows.
  • Identifies information system requirements and recommends and executes workflow changes, including overseeing resolution of conflicting requirements for clinical systems across the departments.
  • Ensures clinicians and staff have a high level of customer satisfaction with services and products provided. Serves as primary escalation point for IT emergencies.
  • Keeps abreast of new developments within clinical informatics. Maintains a strong understanding of technology and its evolving applications pertinent to school needs.
  • Collaborates with clinical teams and administration in researching, developing, and selecting new technologies that will improve the clinical process and workflow.
  • Develops and oversees implementation of an analytics and reporting infrastructure to support operations, research, and teaching.
  • Extends and enhances the use of analytics and data-driven decision-making.
  • Ensure that IT systems and strategy support revenue objectives for clinical operations.
  • Actively manages vendor relationships with technology providers including taking a leadership position within the user community, proposing and prioritizing enhancement requests and developing upgrade plans.
  • Guides choices between customized and off-the shelf solutions.
  • Keeps abreast of best practices in technology in school health science practice and care.
  • Advances and transforms the application of technology in clinical practice.
  • Participates in and represents the technology in the school in professional organizations.
  • Supervises, mentors, and provides professional development opportunities to the Clinical IT staff.
  • Understands and enforces compliance with federal and state guidelines and policies (HIPAA, etc.).
  • Ensures best practices having to deal with cybersecurity.

 Daily Operational Responsibilities

  • Oversees assignment of items to the appropriate entity (software vendor, IT, Training, Operations).
  • Ensures that systems and integrations are functioning at a high level.
  • Manages projects and initiatives to improve the technology environment.
  • May lead weekly client support meetings.
  • As needed, assists school leaders on other technology projects.
  • Serves as key member on committees concerning technology at the school and the university.

 Required Leadership Competencies

  • Excellent leadership skills required, as well as the ability to lead and work as part of a team.
  • Strong business partner (customer) focus, with a consultative, collaborative, client-service and team-oriented style.
  • Experience effectively managing relationships with internal business partners, service partners, and vendors.
  • Must be goal-oriented and timeline driven, possess expert organizational skills and enjoy working with people.
  • Ability to decompose IT services into the base competencies and capabilities required to deliver them.
  • Prioritization skills and experience.
  • Strategic leadership experience and ability to facilitate alignment across multiple geographies.
  • Financial discipline, including budget and investment planning and ongoing management of financial performance to plan for operating expenses and projects.
  • Excellent verbal, written and interpersonal communication skills.
  • Ability to present and discuss strategies and technical information in a matter that establishes rapport, persuades others, and establishes understanding, for technical and nontechnical audiences.
  • Ability to combine strategic business and technical direction, and translate concepts into actionable implementation plans.
    • Experience with technical management, including staffing, training, coordinating, organizing, monitoring, and coaching technical employees. Ability to inspire technical people to achieve outstanding results.
    • Self-motivated. Must be highly professional and results oriented.  Ability to work independently, plan workload and deliver on commitments.

Required Education, Background, And Certifications/Licenses

  • Skills and knowledge typically acquired through a Bachelor’s Degree in a related field and 10+ years of progressive management, or Bachelor’s Degree and 5 years working in a clinical setting with preference for experience with health science practice/care.
  • At least 2 years working with clinical systems software.

WHY A QUALIFIED PROFESSIONAL SHOULD PURSUE THIS JOB

Tufts Technology Services (TTS) is a university-wide service organization committed to delivering technology solutions in support of Tufts’ mission of teaching, learning, research, innovation, and sustainability. With staff across all of Tufts’ campuses, as well as a 24x7 IT Service Desk, they collaborate with schools and divisions to meet the demands of a global, mobile community.  TTS provides a collaborative, flexible work environment, embrace diversity and inclusion, and encourage personal and professional development. As the Clinical IT leader for TUSDM, you’ll get to support and work closely with those who are leaders in the teaching and research of dental medicine. If you have such a passion to lead IT in such a field while being a key part of TTS overall, you will learn and grow under a well-respected VP/CIO while having a large, positive impact on the School.

For more about TTS, see their departmental website: https://it.tufts.edu/about/organization.

For more information about TUSDM, see https://en.wikipedia.org/wiki/Tufts_University_School_of_Dental_Medicine.

Tufts University has retained Diligent Partners with the exclusive management of this important search.

Senior Director, Solutions Delivery
O'Neil Digital Solutions
Los Angeles, CA or Plano, TX

O’Neil Digital Solutions, https://www.oneildigitalsolutions.com, a division of William O’Neil Companies, has been a recognized leader in technology-driven, marketing communication services for nearly five decades. Forward-thinking, resourceful, and nimble, O’Neil Digital Solutions (ODS) specializes in Customer Communication Management (CCM) and provides solutions for Customer Experience Management (CXM) for the Healthcare, Insurance, and Financial Services industries. Its innovative solution, ONEsuite, is a robust CCM/CXM platform that supports every stakeholder throughout a client’s enterprise.

The Position: Director, Solutions Delivery

ODS is looking for an experienced Program/Project Manager/Director who is hands-on technically and fully knowledgeable in project management techniques, including the use of negotiation skills and influence to drive internal and external projects to completion in a timely and cost-effective manner.  The successful candidate will demonstrate high-caliber communication and project reporting skills.

  • Provide technical leadership, guidance, influence and mentoring for project teams as well as a route of escalation for project related risks and issues. The Director will drive project related communications to IT leadership, business leadership, and various project and program stakeholders to facilitate project definition, direction, and status, as well as partner with business leaders to achieve the goals of assigned projects.
  • Execute and implement the technical solution using iterative, RUP, or Agile Project Management Methodology (PMM) for a variety of projects including, but not limited to, new custom application deployments, process improvement, application and technical upgrades, feature/function enhancements and technical infrastructure enhancements. The Director will lead matrix-style projects teams including, but not limited to, technical resources, Subject Matter Experts (SMEs), vendor representatives, and Business Analysts to achieve the stated goals of assigned projects.
  • Ensure the successful completion of assigned projects including all project related deliverables found within PMM including, but not limited to:
    • Identify, request, coordinate, and manage project resources.
    • Create, manage, and monitor Project resource assignments.
    • Perform periodic project-level quality reviews:
      • Ensure project schedules, risks, and issues are being maintained.
      • Ensure resource assignments are clear, well understood, and up-to-date.
      • Coordinate dependencies, critical path items, and resource allocations across projects.
      • Ensure project budgets, including ETCs are managed and reported.
      • Ensure project, schedule, risks & issues, resource, vendor, etc. conflicts are addressed and/or escalated to key stakeholders.
    • Engineering team’s liaison to coordinate with the Infrastructure, Applications, Data, Business End-User teams, as well as other IT groups, for communication efforts as well as project execution efforts.
    • Determine the technical direction for the application solutions.
    • Lead and coordinate the design, development, implementation support and optimization of desktop, web-based, and mobile real-time application systems to support critical business functions.
    • Use object-oriented techniques and software engineering best practices including design review, code review, unit-testing, and re-factoring.
  • Mentor and provide technical leadership in collaborative design, implementation and testing of multi-tier software applications, web services, and database systems.

Required Skills:

  • Successful technical leadership on multiple software development projects – on-time and on-budget.
  • Effective management of project issues and risks.
  • 4+ years Project Execution experience completing medium-sized and moderately complex projects in a complex environment.
  • Has working knowledge of PMI process groups: Initiating, planning, executing, controlling and closing.​
  • 4+ years of experience architecting & developing business critical and/or-web based eCommerce applications using .NET, SQL Server, Open Source, and/or Java/J2EE Frameworks.
  • Previous hands-on development experience.
  • Excellent interpersonal and communication skills (verbal and written).
  • Experience in leading high performance, results-oriented teams with a sense of urgency and a commitment to quality.
  • Decisiveness: Makes timely and effective decisions.
  • Sends the right messages and information to appropriate audiences verbally and in writing; keeps people informed; adapts communication style to the needs of the audience in order to articulate the rationale and value of a position and ensure understanding.
  • Actively gathers appropriate level of participation and input to decision-making, and fosters same within team. Persuades others to see/recognize new perspectives to reach best outcomes by utilizing buy-in, persuasion and relationship building.
  • Assembles and effectively leads direct reports and/or partnership teams. Exceptional facilitator of teamwork and decision-making in virtual and in-person settings.
  • A strong mentor who pays personal attention to the growth and development of others, provides constructive feedback, and creates development opportunities.

Preferred Experience:

  • While at least some technology consulting experience is highly valued, corporate IT Sr. Managers/Directors with the above skills and experiences will be considered.

Preferred Education:

  • Undergraduate degree in a STEM discipline is preferred, but not required.

ODS offers a competitive compensation package including a 401(k) savings plan, medical/dental/life insurance coverage, flexible spending and dependent care plan, paid sick, vacation, holidays, and profit-sharing benefits.

WHY A QUALIFIED PROFESSIONAL SHOULD PURSUE THIS OPPORTUNITY

This is an ideal role for a Director or Senior Manager who has led complex software development projects for IT consulting firms/practices, technology start-ups or such industries as Financial Services, Healthcare or Media & Entertainment.  ODS projects are unique and fascinating, leverage digital technologies, and will allow you an opportunity to grow and shape yourself and your resources into an efficient, cohesive, high performing team.

As a company, ODS transforms highly complex data into rich, customer-centric communications, and it is doing extraordinarily well in this market segment. Companies in Healthcare, Financial Services, and other major industries rely on ODS for high-volume, high-mix communications that are accurate, timely, and secure. ODS’s customer-centric applications and services include electronic document delivery, web applications, high-speed digital printing (color and black & white), automated composition, offset printing, warehousing, and fulfillment services. ODS is a solution-based company that offers customers forward thinking solutions to design, create, print, and distribute their client communications. Collectively, ODS’s team of industry experts has over 200 years’ worth of experience and expertise in publishing services and enjoy a global reputation for excellence and innovation. Their broad knowledge base enables it to build and manage innovative solutions for a diverse customer base. They infuse each project with experience and technology tailored to meet each client’s unique requirements.

Hybrid Model Available: With the Covid-19 pandemic, ODS’ leaders recognized that their leaders and deep technical resources can perform at high levels in a balanced hybrid model of working from ODS offices and from employees’ own homes.  That said, “balanced” is the keyword,  since innovation, cultural and team synergies, organizatioinal learning and a collective celebration of client success can best be achieved through frequent in-person collaboration.

O’Neil Digital Solutions has retained Diligent Partners with the exclusive management of this important search.

Testimonials

"We just completed a long and challenging search with Diligent Partners for a partner-level executive for our management consulting firm.  Completing a search like this for a small, culture-driven firm was no easy task, and we put both George and Scott through the ringer with our selectiveness, stubbornness, and hundreds of questions.  Both George and Scott did a great job working with us, walking us through all the details, and most importantly, finding several extremely well qualified candidates for us to meet with and ultimately hire.  Our search came with some self-inflicted bumps along the way, and I was impressed with the manner in which Diligent Partners stuck with their commitment to us from day one to the first day on the job of our new executive.  We liked their candidates so much, we ended up hiring two."

Greg Long
Director & Co-Founder, Caiman Consulting

"George and Scott have just completed a most professionally effective engagement for one of my critical IT Director positions.  Every step of the process was made clear and was executed with precision.  Their sourcing generated for my organization a viable cadre of leader-candidates whose credentials were aligned with our requirements and yet reflected variations in focus, personality, and style.  Their assessments were spot-on, just the right balance of reality and optimism.  Their leader-candidates were so well qualified that even those not selected proved to be strong candidates for other opportunities in my organization.  DP's work is the most satisfied I've ever been with an executive search firm's performance."

Tom Ream
Regional CIO, Sacramento-Sierra Region, Sutter Health
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